IT Application Support Specialist
TransPerfect
Czech Republic-Prague
před 6 dny

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.

Locations : INTL-Prague

INTL-Prague

We are currently seeking a talented and bright individual to work in our Prague office as an IT Support Specialist. This is an entry-

level position for someone with 0 to 3 years of work experience.

Description :

Provide user support for web based business applications

Handle and assign service tasks in our ticket system

Reproduce user issues and escalate where appropriate

Ability to create a high level of user satisfaction through timely resolution of tickets and follow up

Interface with developers and support personnel of other in-house technology products

Must have strong technical skills, good customer communication and relationship building

Test new features before roll-out

Train users on how to use functions and features of the applications being supported

Develop and maintain documentation of updates and new features

Develop and maintain training materials as part of the new hire on boarding process

Required Skills :

Strong analytical and troubleshooting skills

Strong written and verbal communication skills

Strong interpersonal skills and ability to interact favorably with a wide variety of people

Must be friendly, patient and professional in manner

Motivated, self-starter with an excellent work ethic

Fast learner who can work with minimal supervision

Desired Skills :

Experience with ticketing or issue tracking system

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