Digital Account Manager - UK&IDigital Account Manager - UK&I
CA Technologies
Prague, PR, CZ
před 27 dny

Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table.

CA Technologies provides software and solutions that help our customers to develop, manage, and secure complex IT environments to increase productivity and enhance competitiveness in their businesses.

It’s our aim to encourage global collaboration and results-oriented innovation, while supporting and developing our talented people and our communities.

CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy.

As a Digital Account Manager, your primary focus is upselling and expanding the existing install base at current CA customers via digital routes (e.

g., phone, email, teleconferences, webcasts and social media). In some cases, this role will also be responsible for remotely renewing existing contracts.

To be successful, this position must develop and maintain trusted relationships with decision makers and other key buyers ensuring customer success.

This position will collaborate with sales colleagues and related roles to help drive sales opportunities from identification and qualification through closure and renewal by developing an effective and efficient sales strategy.

RESPONSIBILITIES

This position is responsible for upselling and / or renewing CA solutions into a set of accounts leading to achievement of assigned quota targets on a monthly, quarterly, and annual basis.

This position must be seen by the customer as being both customer centric and solutions oriented. Overall, this position is responsible for delivering positive, quantifiable results for our customers by exhibiting :

  • Customer Focus : Manage and optimize the overall customer experience. Leverage network, knowledge of business process and sales expertise to create and nurture customer relationships and influence key decisions makers.
  • Effective Selling : Take handoff from Account Executives and utilize solutions-oriented, systematic approach to upsell.
  • Leverage sales best practices and CA's sales methodology. Minimize churn in assigned accounts and collaborate with Presales resources (and others, as needed) to drive adoption and expansion.

  • Account Management : Effectively manage accounts; generate short-term results while holding a long-term perspective to maximize overall account viability.
  • Develops and drives CA Technologies strategy for aligned accounts and provides timely and accurate sales forecasts and reports to inform management's strategic decision-making.

  • Knowledge and Application of a specific CA's Solution Set : Know and understand specific CA domain product(s), how to identify the solution to best meet the customers' business needs and how to appropriately position the CA domain solution with customers.
  • Customer Success : Ensure all CA renewals are maximized to protect the base. Proactively contact accounts to ensure products have been fully adopted and customer is satisfied.
  • REQUIREMENTS

    Bachelor's degree or global equivalent in a related field or equivalent training in business or account management.

    Typically 3 or more years of business or inside sales experience in managing and growing enterprise accounts.

    Skills & Competencies

  • Offers unique perspectives : Aligns CA solutions to customer priorities, reframing the way customers view their business.
  • Drives two-way communication : Engages the customer by deliberately linking their business priorities to CA's value proposition.
  • Develops strong relationships with account influencers and decision makers.

  • Incorporates Economic Drivers : Has knowledge of customer’s business, current macro- and microeconomic trends, industry trends, and potential new business and uses this knowledge to drive land and expand opportunities to closure.
  • Establishes value before ROI / financial terms : Qualifies and quantifies the impact of maintaining the status quo or pursuing competitors’ solutions.
  • Can uncover key business issues and providing insightful, actionable recommendations for improvement.

  • Drives Momentum : Proactively advances the purchase decision without rushing the customer.
  • Native level of English.
  • More About Working at CA :

    CA has earned scores of global Workplace Excellence awards in the last few years and there’s a reason for that. Here you’ll have the opportunity to eliminate barriers for our customers and earn a competitive compensation and total rewards package all while pushing the boundaries of what’s possible by collaborating with a diverse team of global innovators.

    In short, CA’s fun, diverse, and fast-paced culture has put us on the map as one of the best employers in Information Technology.

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