System Support Team Lead- Workspace Services
DHL EXPRESS
Prague, Praha, Hlavní mešto, Czech Republic
před 1 dnem

What you will do :

  • Leads the team’s daily operations / BAU onsite, end to end
  • Provide 2nd level desktop support for IT Services Prague
  • Commit to the incident and standard request tickets and resolve according to SLA
  • Coordinate / communicate with vendors.
  • Diagnose & troubleshoot on HP Notebooks / Desktops hardware issues & liaise with HP vendors for new hardware parts replacement if found faulty
  • Perform Installation & Troubleshooting on MS Windows 10, Desktop issues, MS Office 2016, Office 365, MS Outlook 2016 You should have :
  • Minimum of 2 year hands-on experience performing desktop support for HP products
  • Knowledge in Microsoft Windows 10, Network Operating Systems Essentials, Supporting Microsoft Windows 2016 Server, Supporting a Microsoft Windows 2016 Network infrastructure, Virtualization, Windows Scripting, Office 365, BeyondTrust Bomgar, Skype for Business / MS Teams, Cloud Services
  • Knowledge of troubleshooting processes and methodology
  • Good understanding of international standards e.g. ISO, ITIL etc.
  • Very good communication in English and is confident in dealing with senior management
  • What we offer :

  • Great team of IT professionals and possibility of technical development
  • Modern offices in Chodov
  • Home office possibilities
  • Permanent contract
  • Pension plan contribution, Long-term Sickness Insurance
  • CAFETERIA employee benefit program with wide selection of benefits from Edenred
  • Extra week of holiday (25 days / year), 6 Self-sickness days / year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
  • Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program
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