Senior Suport Engineer
Mavenir
Brno, Czechia
před 4 dny

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud.

As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Technical Support Engineer : Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro / mechanical equipment, computer systems, complex software, or networked and / or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

Reports design, reliability and maintenance problems or bugs to design engineering / software engineering. May be involved in customer installation and training.

Provides support to customer / users where the product is highly technical or sophisticated in nature. Survey Tip : In software companies this position generally interacts directly with the customer / user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.

In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.

Key Responsibilities

Deploy products to customer systems (either onsite or remotely)

Execute Mavenir proprietary application administration

Perform cross-product support including complex system recovery

Analyze log files to assist in problem identification and resolution

Diagnose and isolate complex cross product inter working issues and third party issues

Own and handle customer support requests in accordance with customer service levels, ensure customer service level agreements are met

Propose, review, approve and implement changes on systems in deployment or support phase

Recommend product / process improvements to product development team and product management

Participates in 24x7 on-call coverage during out-of-office hours

Job Requirements

Willingness to learn new things

Willingness to travel to abroad to customers

Analytical thinking

Good experience working with Linux and network administration

Experience of installing, upgrading and configuring computer hardware and software

Good virtualization experience

Knowledge of mobile networks preferred but not essential

Good understanding of software engineering principles

Experience working with IP networks

Experience working with DBs

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.

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