Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud.
As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
Technical Support Engineer : Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro / mechanical equipment, computer systems, complex software, or networked and / or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering / software engineering. May be involved in customer installation and training.
Provides support to customer / users where the product is highly technical or sophisticated in nature. Survey Tip : In software companies this position generally interacts directly with the customer / user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.
In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.
Deploy products to customer systems (either onsite or remotely)
Execute Mavenir proprietary application administration
Perform cross-product support including complex system recovery
Analyze log files to assist in problem identification and resolution
Diagnose and isolate complex cross product inter working issues and third party issues
Own and handle customer support requests in accordance with customer service levels, ensure customer service level agreements are met
Propose, review, approve and implement changes on systems in deployment or support phase
Recommend product / process improvements to product development team and product management
Participates in 24x7 on-call coverage during out-of-office hours
Willingness to learn new things
Willingness to travel to abroad to customers
Good experience working with Linux and network administration
Experience of installing, upgrading and configuring computer hardware and software
Good virtualization experience
Knowledge of mobile networks preferred but not essential
Good understanding of software engineering principles
Experience working with IP networks
Experience working with DBs
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.