Responsible to manage service deliver with quality and client mandated AMS services model from India.
Connect with senior client stakeholders to ensure better visibility of upcoming opportunities or challenges.
Client engagement and expectation management to ensure expectations are aligned to agreed service levels
Experience of working and co-ordinating with different vendors / infrastructure teams
Self-driving capabilities and working with client stakeholders
Preparation for weekly / monthly status reports
Responsible for ensuring service delivery for EMEA and EUCAN region.
Excellent Technical expertise on Cognos Administration / application with Hands-on experience on platform support including environment setup and upgrade
PoC for all customer escalation for issues in the platforms during EMEA hours and coordinate with concerns team to resolve these issues with minimum business impact.
Expertise in Cognos Dashboard and Report level Support, Issue troubleshooting. Enhancement and Bugfix experience with Hands on.
Versions : Cognos Analytics v11. Experience with Cognos Client tools, Cognos Cubes setup and design and security knowledge
Vendor communication experience with ticket creations, troubleshooting issues with IBM.
Experience working with teams including DBA, Network, Windows, UNIX, Platform teams, Windows, UNIX, Linux.
Databases : Oracle, Teradata, SQL Server, Big Data, AWS server’s knowledge.
ITIL Framework knowledge with Change, Problem, Incident, Request, Configuration, Knowledge management.
Hands-on for SDLC and IML experience including Setup, IQOQ, Testing.
Excellent Communication skill for onsite position to interact daily with customer’s end users engineering teams Experience with ticketing tools like Service Now Testing tools like Quality Center or ALM Versioning tools like MIDAS or Subversion recommended.
Service Tracking : Ensure adherence to SOW requirements including client security and compliance needs Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution Ensure adherence to defined processes (like creating problem records, performing timely RCA's, creating knowledge articles, maintaining application documentation etc.
Prepare performance dash boards & management reports Ensure schedule adherence for release requests and notify stakeholders in case of deviations
Excellent communication skills, ability to interact with client lucidly
Experience of working in on-off model, in multi-vendor environment, team acceptability as per own behaviour.
Experience using Linux (Knowledge of basic commands is enough)
Passionate about in Continuous Integration / Continuous Delivery (CI / CD)
Experience with tools like remedy, service now, putty, SQL
What you can expect :
Become part of the flagship’ success story - We go through enormous growth.
An organization driven by technology We have a tremendous technology backbone
Open, can do’ team spirit
An environment where you can make your own ideas a reality
Drive your own career
We will be looking forward to receiving Your CV!
Stay up to date with our website https : / / careers.cognizant.com
Employee Status : Full Time Employee
Travel : No
Job Posting : May 21 2021
Cognizant (Nasdaq-100 : CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.
Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us Cognizant.