WHAT WILL YOU DO :
Using customer service skills together with knowledge of the client (global networking company) product and services offerings, you will be accountable for the support of European and global business teams working with large B2B customers.
You will be engaged with the business team on situations requiring high levels of interaction, cases with high business complexity and escalated cases.
You will use email (75 %) chat (20 %) and phone (5 %) to communicate and work with the business teams. In all cases, you will maintain ownership of the cases and drive to a successful outcome in the most efficient and effective manner possible.
You will be part of the young and completely new international European team working on large B2B client proposal here in Brno together with another people from all over the world and we are already looking forward to cooperating with you!
Work with B2B business team on creation of large B2B service and product proposals
Create and amend quotes and proposals
Work closely with the internal business team to gather information and data to help them to create the best solution and offer for client
Own end to end various customer requests / task and proactively drive them to successful closure
Proactive management / resolution of sales / customer workload
Preparation of large proposals
Deal with partners / resellers
Drive process improvements in the day to day work
Communication skills including report building
Use of customer-centric language
Demonstrating appropriate urgency
Understanding and clarification of customers’ needs
Verbal and written communication in English and German
Quick learner who easily applies problem-solving, critical thinking and analysis skills
Excellent time management skills, ability to juggle multiple tasks while maintaining composure
MS Office experience
WE OFFER :
5th week of leave
Modern offices in the center of Brno, 2nd largest city of Czech Republic
Initial Accommodation - 2 weeks accommodation provided by the company on joining
Training opportunities - Professional training provided by experts for eligible employees - Six Sigma Green Belt, ITIL, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.
Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature.
Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!