Workforce Data Analyst
před 3 dny

Role overview

The WFM Reporting Analyst , reporting to the Director, Workforce Strategy, is responsible for building, managing, and auditing reports for forecasting, scheduling, and other workforce management data as needed.

A day in the life

  • Audit agent schedules and make recommendations for optimization in our workforce management toolset
  • Run reports on actuals and compare to forecasts in our analytics platform
  • Build reports for forecasting and input data into the capacity plan
  • Review call patterns and make recommendations for schedule efficiency
  • Provide support to the Workforce Capacity Planner to leverage data to identify and prioritize opportunities to improve efficiency and productivity.
  • What we are looking for

  • Solid business acumen; analytical and inquisitive.
  • Experience with Excel (Qlik and Workday a plus) and data manipulation skills
  • Demonstrated experience with data analysis.
  • Team player capable of effective collaboration across highly matrixed organization.
  • Excellent written and verbal communication skills to articulate complex ideas clearly and concisely.
  • Self-starter with a roll up your sleeves mindset and desire to add value.
  • What can you expect from us :

  • Fun, transparent, and informal working culture.
  • Interesting and challenging projects.
  • Great work-life balance.
  • Work in an international environment and opportunities to grow.
  • Regular company events.
  • Participation in various conferences and continuous learning.
  • Competitive salary and benefits package.
  • Support during your relocation process
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