Virtual Trial Client Services Rep
IQVIA
Prague, Czechia
před 3 dny

IQVIA Virtual Trials brings studies directly to patients wherever they are as 100% remote studies or as hybrids blending patient-centric approaches with traditional site-based elements.

Our decentralized model offers the adaptability necessary to meet any sponsor’s requirements small or large, local or global."

This role is for 1 Year Fixed Term Contract with the probability to go permanent.

Job Overview

Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products / services.

Responsibilities

  • Ensures the contract fulfillment to specifications of basic and routine reports for defined customers
  • Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
  • Follows IQVIA data verification protocols.
  • Researches, analyzes and responds to client inquiries that are routine in nature.
  • Provides support to team for client service meetings at customer sites.
  • May produce ad-hoc studies on demand.
  • Experience

    Typically requires -0-2 years of prior relevant experience.

    Experience in a pharmaceutical setting preferred

    Knowledge

    Requires knowledge of principles, theories, and concepts of a job area, typically obtained through advanced education.

    Education

    Bachelor's Degree or two years related work experience

    Skills and Abilities

  • Proficient in PC applications such as Excel
  • Ability to communicate effectively with various levels in the organization (written and oral)
  • Demonstrate problem solving, analytical and strong customer service skills
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