Customer Experience Professional with German- 1 year contract
ExxonMobil
Prague, PR, CZ
před 6 dny

We are more than just one of the largest energy companies in the world. With a long history of industry leadership and cutting edge innovation, we are committed to addressing the dual challenge facing society today : to meet the world’s growing demand for energy while reducing environmental impacts, including the risk of climate change.

ExxonMobil is a place where we believe people should think independently, take initiative, grow to their full potential and help shape the future of energy.

We build skills and competencies through training and work experiences in a wide range of assignments. Diversity drives innovation and we are committed to providing inclusive workplaces where everyone can thrive, regardless of their background.

The safety and wellbeing of our employees is at the heart of everything we do.

Established in 2004 ExxonMobil Czech Republic employs 200+ employees from over 80 countries. We offer great opportunities for personal and professional career development in a diverse, multinational and friendly environment.

WHAT ROLE WILL YOU PLAY IN OUR TEAM

  • Act as a central point for all relevant functions, such as supply chain, logistics, manufacturing, sales and external partners
  • Be responsible for your customer portfolio from order placement until the delivery has been made
  • Support and troubleshoot mainly logistic issues of your customers
  • Build strong relationships with your own portfolio of customers
  • Active communication with different departments (Customers, Sales, Sales Operations, Internal CS contacts, Operations, Treasurer's Credit, Controllers)
  • Use systems like SAP and CRM on daily basis
  • Use email as the primary way of communication with customers (just 20% of your time will be on the phone)
  • Meet your customers' sporadically
  • Have constant trainings and team meetings
  • Be involved in various company projects (around 10% of your time)
  • WHO ARE WE LOOKING FOR

  • At least a High School diploma
  • Fluent English and German (written and spoken)
  • Customer Focus, attention to details, prioritization skills, be a great teammate with the ability to work independently
  • Good Issue Diagnosis and Resolution skills
  • Ability to work in multinational environment and to balance strategic and operational aspects of role
  • Proficiency in Microsoft Office
  • Experience with SAP and Work experience in customer service is an advantage
  • WHAT AWAITS YOU

  • Annual bonus and monthly lunch allowance on top of base pay
  • Financial security benefits like contribution to pension saving plan up to 4.5% of base pay, life insurance or income protection while on sick leave
  • Cafeteria plan including Multisport card option
  • 25 vacation days (extended for seniority), extra days for bank holidays falling on weekend
  • Flexible working arrangements
  • Relocation assistance for candidates from abroad
  • Programs for various networks including family support initiatives
  • Wellness programs with a wide range of activities including fit-stops, ergonomics support and much more!
  • Curious about this opportunity? Apply and we would love to tell you more!

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