HR Contact Centre Specialist with French
Johnson & Johnson
Praha, CZ
před 1 dnem
source : Welcome to the Jungle

We are looking for a HR Contact Center Specialist with French, YOU will work to resolve global client inquiries, concerns and issues on one of our identified functions through our multiple channels including phone, email, web-form, and chat.

YOU will work to meet all expected service levels and business performance goals, performing a full range of services and fully documenting all cases in the Case Management system.

YOU will support J&J employees and the GS community regarding all inquiries related to HR Services, employee programs and services, process, and procedures including navigational support working with the Contact Center on escalations.

The responsibilities & the impact YOU will have : * Receive inbound inquiries via multiple channels (phone, email, web-form, chat), clarify the need, answer the inquiries and assist in the resolution of concerns.

  • Fully document all cases in case management application.* Escalate client service issues to Contact Center Lead, supervisor or manager as necessary.
  • Take ownership of all Contact assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.
  • Assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc.
  • in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services available to them.

  • Attend to and process customer inquiries and request by applying Global Contact standard operating procedures and utilizing problem solving skills for resolution.
  • Develop understanding of Global Services operations and the J&J organization.* Communicate and interact effectively with customers and team members of the Global Services team(s);
  • develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.### This is what awaits YOU at J&J : * An opportunity to be part of a global market leader.

  • A dynamic and inspiring working environment.* Many opportunities to work on challenging projects and assignments.* An opportunity to participate in employee engagement activities on a voluntary basis based on individual preference* Possibilities for further personal as well as professional development.
  • Many employees benefits : * 5 weeks of vacation, home office, flexible working hours, sick days* Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card* Contribution for : Prague public transportation, language study, illness leave, pension contribution,* Refreshment in the workplace, company gym, free sports activities, corporate events Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits.
  • For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.

    Our commitment to respect the dignity and diversity of all is embedded in our Credo.We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiencesThat is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential.

    No matter who they are.Diversity, Equity & Inclusion at Johnson & Johnson means You Belong !

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