We are looking for a HR Contact Center Specialist with French, YOU will work to resolve global client inquiries, concerns and issues on one of our identified functions through our multiple channels including phone, email, web-form, and chat.
YOU will work to meet all expected service levels and business performance goals, performing a full range of services and fully documenting all cases in the Case Management system.
YOU will support J&J employees and the GS community regarding all inquiries related to HR Services, employee programs and services, process, and procedures including navigational support working with the Contact Center on escalations.
The responsibilities & the impact YOU will have : * Receive inbound inquiries via multiple channels (phone, email, web-form, chat), clarify the need, answer the inquiries and assist in the resolution of concerns.
in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services available to them.
develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.### This is what awaits YOU at J&J : * An opportunity to be part of a global market leader.
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.
Our commitment to respect the dignity and diversity of all is embedded in our Credo.We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiencesThat is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential.
No matter who they are.Diversity, Equity & Inclusion at Johnson & Johnson means You Belong !