At Palo Alto Networks everything starts and ends with our mission : Being the cybersecurity partner of choice, protecting our digital way of life.
We are a company built on the foundation of challenging and disrupting the way things are done, and we are looking for innovators who are as committed to shaping the future of cybersecurity as we are.
At Palo Alto Networks® everything starts and ends with our mission :
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish but we’re not here for easy.
We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard.
In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks.
You’re close to the deployment of cybersecurity solutions and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and find their resolutions and you don’t wait for those issues to be escalated from our clients.
Instead, you find them. You’ll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future.
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products.
Our dedication to our customers doesn’t stop once they sign it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised in fact, you’ll seek them out to ensure our clients are safely supported.
We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.