Service Delivery Manager
Prague, Czech Republic
před 2 dny

Job Description

Service Delivery Manager, IT DR Orchestration, Novartis, Prague, Czech Republic

350! applications are supported by our Disaster Recovery Service and the scope is increasing day by day while the Recovery time Objectives requirements are decreasing.

In case of a Business Continuity event, we will need to recover more Key Business Processes in less time. Here is your opportunity to work with the latest technology to make an impact and support a multimillion portfolio in an innovative, unbossed environment.

Your key responsibilities :

Your responsibilities include, but are not limited to :

  • Identify technology trends that could potentially impact the type, level or utilization of services provided
  • Establish and articulate business requirements for new services or changes to existing services;
  • Collaborate with the rest of IT to ensure quality services are seamlessly delivered to partners as per agreed own and other IT Units service descriptions
  • Supply to the business with innovative solutions that show significant results in the form of savings, advances or driven advantages
  • Support governance of DR Orchestration documents. Understand technical requirements and steps to recover applications to DR site and translate words into workflows / code
  • Work with the internal / external resources for the planning and execution of DR tests (including on weekends). Support application onboarding into orchestration service or maintaining scripts / workflows for the on boarded applications
  • Manage DR Orchestration service requests within the service management tool and ddentify potential improvement areas to enhance service efficiency
  • Understands the service and represent it across the organization, accepts complaints and manages their recording, escalation (if necessary) and resolution
  • Actively participates to team meetings and not afraid to speak up to point the area which needs improvement; continually improve and streamline existing processes
  • Minimum requirements

    What you’ll bring to the role :

  • Bachelor’s degree in computer science or equivalent education / experience; excellent English
  • At least 7+ years IT experience, understanding of overall IT components compute, storage, network, backup & recovery, database
  • Experience with coding in one of the following languages : Java, JavaScript, Python, and any scripting languages (example PowerShell)
  • Working knowledge of various DR technologies and solutions; experience of using automation / orchestration technologies and techniques
  • Have a strong command in MS Excel, MS PowerPoint, MS SharePoint and MS Outlook; good communication skills; ready to expand own knowledge, open minded with an international outlook
  • Desirable requirements :

  • Ability to work effectively and collaboratively in a complex matrix organization; well-organized, excellent time management
  • Ability to lead without authority and collaborate across teams; proven ability to deal with uncertainty, adjusting course as the circumstances change
  • You’ll receive :

  • Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis);
  • 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report;
  • Cafeteria employee benefit program choice of benefits from Edenred CZ in the amount of 12,500 CZK per year; Meal vouchers in amount of 90 CZK for each working day (full tax covered by company);
  • Car Allowance; MultiSport Card. Find out more about Novartis Business Services : https : / / /

    Why consider Novartis?

    799 million. That’s how many lives our products touched in 2019. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this : how can we continue to improve and extend even more people’s lives?

    We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment.

    Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

    Imagine what you could do at Novartis!

    Commitment to Diversity & Inclusion :

    Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.

    Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.

    Join our Novartis Network : If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here : https : / / / network

    Nahlásit tuto nabídku

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Můj e-mail
    Kliknutím na "Pokračovat", souhlasíte s tím, že neuvoo sbírá a zpracovává vaše osobní údaje, které jste poskytli v tomto formuláři, aby vytvořili neuvoo účet a přihlásili vás k odběru emailových upozornění v souladu s naší Ochranou Osobních Údajů . Váš souhlas můžete vzít kdekoliv zpět, následováním těchto kroků .