Would you like to be part of an organization that is helping Amazon build a fast-growing, highly innovative workforce? Are you passionate about building creative solutions in HR programs?
Do you get excited working with a highly diverse population cutting across multiple countries, culture, and values?
Getting interested - please read on!
For those having an interest in building and leading a team to drive Continuous Improvement, Lean Principles, Operational Excellence, and Quality Assurance to simplify and improve customer experiences, this role provides an exciting opportunity to contribute their passion to a quickly scaling global HR team.
Amazon is looking for a leader who is excited about transforming HR processes and build customer-centric, sustainable, and scalable mechanisms for Amazon’s Global benefits administration.
The role is part of Amazon’s Employee Services team in HR. The role requires understanding customer needs, build and implement process transformation, and define measurement and control mechanisms.
The ideal candidate should be detail oriented, organized planner with demonstrated ability to build and lead a team. The role needs relentless advocacy of customer pain points and challenging the status quo.
The candidate should be self-driven and possess the ability to work in an ambiguous environment with minimal guidance or supervision.
As such, the candidate must be skilled at anticipating problems, creating contingency plans and managing multiple priorities.
Core responsibilities :
o Champion change management and prioritize areas of improvement. Develop, monitor, and report business process improvement against accepted standards.
o Audit and refine Standard Operating Procedures (SOP).
o Develop measures to define progress and ultimate success; establish ongoing reporting requirements and key performance indicators.
o Facilitate groups through process mapping, root cause analysis, brainstorming, business impact assessments, gap analysis and project planning.
Challenge stakeholders to maximize opportunities for process improvement initiatives.
o Build mechanisms to track and address customer escalations. Organize correction of errors (CoE) exercises to fix root causes.
o Define standard work for ongoing operations, training, communication and change management.
o Establish and evolve formal QA processes, ensuring that the operations are run best- in class.
o Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
o Establish standard mechanisms on audits and control to minimize risks.
Role location is flexible : Czech Republic, UK, Luxembourg or Poland.
Amazon is committed to a diverse and inclusive workplace.