Senior Continuous Improvement Program Manager
Amazon
Prague , CZ
před 6 dny

DESCRIPTION

Would you like to be part of an organization that is helping Amazon build a fast-growing, highly innovative workforce? Are you passionate about building creative solutions in HR programs?

Do you get excited working with a highly diverse population cutting across multiple countries, culture, and values?

Getting interested - please read on!

For those having an interest in building and leading a team to drive Continuous Improvement, Lean Principles, Operational Excellence, and Quality Assurance to simplify and improve customer experiences, this role provides an exciting opportunity to contribute their passion to a quickly scaling global HR team.

Amazon is looking for a leader who is excited about transforming HR processes and build customer-centric, sustainable, and scalable mechanisms for Amazon’s Global benefits administration.

The role is part of Amazon’s Employee Services team in HR. The role requires understanding customer needs, build and implement process transformation, and define measurement and control mechanisms.

The ideal candidate should be detail oriented, organized planner with demonstrated ability to build and lead a team. The role needs relentless advocacy of customer pain points and challenging the status quo.

The candidate should be self-driven and possess the ability to work in an ambiguous environment with minimal guidance or supervision.

As such, the candidate must be skilled at anticipating problems, creating contingency plans and managing multiple priorities.

Core responsibilities :

  • Continuous improvement and simplification :
  • o Champion change management and prioritize areas of improvement. Develop, monitor, and report business process improvement against accepted standards.

    o Audit and refine Standard Operating Procedures (SOP).

    o Develop measures to define progress and ultimate success; establish ongoing reporting requirements and key performance indicators.

    o Facilitate groups through process mapping, root cause analysis, brainstorming, business impact assessments, gap analysis and project planning.

    Challenge stakeholders to maximize opportunities for process improvement initiatives.

    o Build mechanisms to track and address customer escalations. Organize correction of errors (CoE) exercises to fix root causes.

    o Define standard work for ongoing operations, training, communication and change management.

  • Quality Assurance :
  • o Establish and evolve formal QA processes, ensuring that the operations are run best- in class.

    o Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.

    o Establish standard mechanisms on audits and control to minimize risks.

  • Project Management : Develop and maintain project plans, identify resource needs, and manage project schedule; collaborate effectively across teams to define strategy, goals and commitment to timelines and deliverables.
  • People Management : Build and lead a team of continuous improvement experts and QAs
  • Role location is flexible : Czech Republic, UK, Luxembourg or Poland.

    BASIC QUALIFICATIONS

  • 10+ years of overall experience with at least 5+ in lean / six sigma, or similar quality and continuous improvement fields.
  • Experience developing, improving and implementing processes in large-scale, complex environments.
  • Well-honed analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics including return on investment.
  • PREFERRED QUALIFICATIONS

  • Master’s degree or MBA in Operations discipline.
  • Successful record of building, improving and running business processes globally.
  • Strategic orientation, able to work with sophisticated financial analyses, assess and mitigate risk, forecast both long and short-term outcomes, and anticipate and navigate scenarios in a complex business environment.
  • Ability to work in a highly ambiguous environment and interest in supporting a global team.
  • Excellent written and verbal skills as well as prioritization and planning skills with strong attention to detail.
  • Ability to handle responsibilities independently, while exercising good judgment in problem solving and keeping team members adequately informed.
  • Amazon is committed to a diverse and inclusive workplace.

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