Network Specialist, GTO-CCNS Networks & Unified Communications
Merck Sharp & Dohme Corp
Prague, Czech Republic
před 3 dny

Description

MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products.

The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where MSD has codified its 125-

year legacy. MSD’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

MSD’s Information Technology division partners with colleagues across the business to help serve our patients and customers around the world.

Ours is a high-energy team of dynamic, innovative individuals dedicated to advancing MSD’s contribution to global medical innovation by leveraging information and technology to efficiently advance the business by driving revenue and productivity.

Job Purpose

The enterprise Information Technology field is rapidly changing. The explosion of data tied to the ubiquity of digital technologies and services available to consumers is changing the expectations of senior leaders, employees, customers and patients.

People want access to information, everywhere, on any device, anytime. These challenges require IT to significantly uplift its technology assets and skillsets to speed up and drive the changes.

To address this challenge, IT has established a three-hub model in Singapore, Branchburg and Prague to provide a follow-

the-sun operational model leveraging networked teams that can better support the business, the patients and make the cross work between different departments and regions more and more agile.

The Network Specialist is required to support the planning, implementation and deployment phases of complex projects, in line with IT strategies of Network and Unified Communication divisions.

This requires a highly skilled individual with subject matter expertise in Network Security, Firewall Management, IPS / IDS, Site to Site VPN and Network Protocols.

A strong ability to collaborate with stakeholders across Managed partners, IT functional groups and Business is also required on a daily basis.

We are looking for someone who is capable of working in a dynamic global environment operating in a 24 / 7 follow the sun model, with a broad understanding of Data Network technology areas as well as wide exposure to complex global network infrastructure setup.

The individual will need to demonstrate sound technical knowledge, good communication and good operational mindset.

Primary activities / responsibilities

  • To support and promote the overall quality status of the managed services and ensure compliance to optimal service levels according to the highest standards provided by the Engineering Teams.
  • To act as the highest technical escalation point in all the technology areas managed by the team.
  • To Troubleshoot complex network issues escalated to the team with Incidents on a world-wide scale. To Handle post-incident analysis and Long-
  • Term Remediation actions.

  • To handle confidently the escalation process up to Executive levels within the company.
  • Will be directly responsible for implementing Network and UC projects and also supervise projects being implemented by the Managed Services provider.
  • To work with technical teams and business teams when developing standardized network solution and communication plans to provide an optimal end user experience.
  • To adhere to project management and ITIL best practices and methodologies across projects and service delivery while meeting time-
  • lines, budgets and business deliverables.

  • To ensure new tools, devices, platforms are properly put in production by following standard processes.
  • To be involved in global & regional initiatives and duties based on Management and Business requirements.
  • To Coach, mentor and motivate others in the team.
  • To manage vendors and drive deliverables to meet target dates.
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