Customer Care Specialist with Portuguese
Summit Partners, L.P
Prague, CZ
před 23 hodinami

AVAST Software (), maker of the world's most popular antivirus, protects more than 400 million computers and mobile devices with our security applications.

In business for over 30 years, AVAST is one of the oldest companies in the computer security business, with a portfolio covering everything from free antivirus for PC, Mac, and Android, to premium suites and services for business -

offered in about 40 languages.

Based in Prague, Czech Republic, with offices i.e. in the USA, Canada, Germany, the Netherlands or Taiwan, Avast Software employs some of the brightest new talent in the IT industry, from around 30 different nations.

You will become a member of our multicultural in-house customer care team and help maintain top Avast customer experience.

We are looking for Customer Care Specialist - Portuguese support

What you will do :

  • Support Avast customers with technical and billing issues (email, forum)
  • Process and maintain orders for new and current customers
  • Support post-sales license operations like refunds, license extensions
  • Use internal systems to report bugs / errors / feedback
  • Closely cooperate with 3rd level support and development teams
  • Help testing new products and product updates (from the user’s point of view)
  • What we need :

  • Great communication skills
  • Native Portuguese language (+ English for internal communication and training)
  • Good troubleshooting skills and analytical thinking
  • Knowledge of MS Windows operating systems
  • Knowledge of macOS, Android and iOS operating systems
  • Attention to detail
  • Willingness to learn
  • Ability to quickly adapt into a new environment
  • Independent, reliable person
  • What we offer :

  • Great benefits : food and drink provided all day by the company, game room, music studio, fitness center, golf simulator, library, great training system and much more
  • Flexible working hours, home office
  • Cafeteria benefit system, multisport card
  • 25 days of holiday, 5 sick days
  • The chance to join a major global tech company
  • Many opportunities for professional growth
  • An amazing and truly international work environment
  • Sounds like fun? We are looking forward to hearing from you!

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