What will you do :
The Senior Technical Support Manager position for Microscopy & Spectroscopy areas has the ownership for 2 GTS teams in Brno, acting as 2nd level manager, main service stakeholder and service lead in Brno facility.
Project management define and lead projects focused on improving product and process improvement
Be an effective champion of the field service organization within the factory (focus on PMP)
Specific deliverables associated with this position include : Ensure adherence to GTS SLA’sImplements service strategy into new products developed in BrnoEnsures a high level of service maturity / readiness on products manufactured in Brno
Leads the local GTS departments to fulfill the GTS Mission
Coordination of resources between technical support and CIP activities for their team
Acts as a partner for the field and factory specifically in highlighting and resolving chronic issues, co-ordinate technical resources and communications effectively with the GTS field groups.
Responsibility for management, effective management of the team for maximum output, using resource planning, individual development plans
Ensures GTS team deliverables are fulfilled in line with globally accepted best practices, company strategy, vision and policy.
Regular evaluation of GTS staff
Management of GTS team competence structure and competence development (including education, training, coaching, empowerment and deployment)
Identification and development of possible substitutes on all relevant positions including GTS manager
GTS department is properly equipped
Following the effective documents IMS, EMS and managing documentations.
Being an effective technical lead for their team, this will require occasional technical training
What we are looking for :
University degree in a technical discipline or a combination of education and experience that demonstrate required skills
Min. 10 years of experience, with 5 years in leadership roles in engineering, operations, technical support or service management
Eligible for electric regulation No.50 7 - advantage
Basic knowledge of electron microscopy will be a high advantage
English written and spoken at C1 level
Experience with problem-solving and proven ability to effectively manage escalations and high pressure situations
Ability to work independently on multiple tasks
Proactive, customer oriented person as well as enthusiastic and outgoing personality
Demonstrated ability to lead and develop technical teams
Excellent communication ability (both written and verbal) and influencing skills including the ability to communicate complex technical concepts to a variety of audiences is critical to the success in this position
Must possess excellent working knowledge of effective project management, data analysis, budgets and resource planning
The ideal candidate will understand relevant technologies such as semiconductor manufacturing and semiconductor or related technology, or complex equipment manufacturing
Proven ability to interact with cross-functional and cross-cultural teams
Ability and willingness to travel internationally
About us :
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer.
Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon
With Thermo Fisher Scientic, it’s not just a career. It’s a chance to realise your best professionally and personally.