UXS Application Packaging Specialist
před 4 dny

providing technical leadership in the development, operation and continuous improvement of IT Asset management service

consistently identifying the scope for better End user experience, service improvements and business development

validating the inventory captured through the tool deployed against the inputs received

ensure Software Inventory database feeds are complete and accurate.

creating and maintaining a culture of continuous service delivery, ensuring that key systems are regularly analyzed, maintained and improved

discussing and sharing detailed reports with management on agreed schedule, including account performance reports

developing service related documents for both projects and continuous services

making sure stability on Business as usual activities by tracking tickets in the tool

gathering, uploading and managing legacy / Software license information in the SAM tool

keeping track on software and hardware IT asset and analyze the gap (Monitoring the Tool) on a regular basis

keeping a track of all Customer’s instances / portal and make sure the compliance status is on the green side

create Software compliance and related reports for major vendors like Microsoft, Adobe and Oracle and come up with advices and suggestions for Customers

create ELPs for customers on their licenses for the given scope for their desktop and server licenses

participate in the regular calls with customer to walk them through the reports on their compliance status

We Expect You To Have :

at least 3-6 years in an equivalent large enterprise level IT function managing the lifecycle of Software asset management

experience from working in a customer-facing position and Knowledge of ITIL guide lines will be an advantage

expertise in Microsoft, Adobe, (IBM and / or Oracle will be an advantage) licensing especially Server side

experience in software licensing models, product use rights and licensing metrics / entitlements, as needed

strong knowledge of any of ITAM tools like SNOW License manager (SLM) software, XENSAM, USU, or MAP toolkit etc.

experience in license and agreement entitlement analysis to create effective license counts i.e. MLS, VLSC for Microsoft licenses.

experience in validating the database records and participation in customer Audits

experience in Software Asset Management, procurement of licenses and its maintenance

good knowledge of MS Excel & Macros, for generating various asset related reports

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