providing technical leadership in the development, operation and continuous improvement of IT Asset management service
consistently identifying the scope for better End user experience, service improvements and business development
validating the inventory captured through the tool deployed against the inputs received
ensure Software Inventory database feeds are complete and accurate.
creating and maintaining a culture of continuous service delivery, ensuring that key systems are regularly analyzed, maintained and improved
discussing and sharing detailed reports with management on agreed schedule, including account performance reports
developing service related documents for both projects and continuous services
making sure stability on Business as usual activities by tracking tickets in the tool
gathering, uploading and managing legacy / Software license information in the SAM tool
keeping track on software and hardware IT asset and analyze the gap (Monitoring the Tool) on a regular basis
keeping a track of all Customer’s instances / portal and make sure the compliance status is on the green side
create Software compliance and related reports for major vendors like Microsoft, Adobe and Oracle and come up with advices and suggestions for Customers
create ELPs for customers on their licenses for the given scope for their desktop and server licenses
participate in the regular calls with customer to walk them through the reports on their compliance status
We Expect You To Have :
at least 3-6 years in an equivalent large enterprise level IT function managing the lifecycle of Software asset management
experience from working in a customer-facing position and Knowledge of ITIL guide lines will be an advantage
expertise in Microsoft, Adobe, (IBM and / or Oracle will be an advantage) licensing especially Server side
experience in software licensing models, product use rights and licensing metrics / entitlements, as needed
strong knowledge of any of ITAM tools like SNOW License manager (SLM) software, XENSAM, USU, or MAP toolkit etc.
experience in license and agreement entitlement analysis to create effective license counts i.e. MLS, VLSC for Microsoft licenses.
experience in validating the database records and participation in customer Audits
experience in Software Asset Management, procurement of licenses and its maintenance
good knowledge of MS Excel & Macros, for generating various asset related reports