Description : Who is Fabory?
Who is Fabory?
As part of the US Company WW Grainger Inc., Fabory, a technical trading company, offers a wide and growing range of fasteners, tools, industrial items and safety products from reputable and well-known brands.
Our main customers of these materials are, for example, companies that perform repairs and maintenance and machine builders who use the materials in producing their machines.
Our customers therefore operate in many markets and sectors and we support both small businesses and multinational companies in their daily production and maintenance and repair.
Fabory is looking for experienced and enthusiastic Customer Service Manager for our department of Sales.
What do we offer?
The position of Customer Service Manager is an important and very complex position at our company and we therefore offer respect in the first place.
Skilled CS Manager is a respected and valued member of our team.
It is true for us that what we are talking about at the beginning, it is valid also afterwards.
As a company, we adhere to high ethical standards. We strive to create and maintain a great team, a friendly environment, and help our business managers to become better leaders, so that each member of our team has the ideal support.
The efficient work of each team member is supported by the company through a system of professional training, internal support and advanced technological infrastructure.
We are trying to build a stable team, we do not want to change our team members every year.
At Fabory you will not only have the certainty of a contract for unlimited period of time, but you will also have a place for your life path and career.
Responsibilities : :
Inthis position of customer Support representative, you will process the orders of our customers received by phone or email.
It is not an active sale of company products by phone.
You will be working as a support of our sales team, verifying products availability, solving complaints and developing good relationship with your internal and external customers.
Processing orders received by phone or email
Direct contact with our clients
Providing information about prices and availability of our products
Recommending additional services to satisfy the needs of our customers
Processing the complaints of our customers
Supporting our sales representatives regarding the orders and payments
Role Requirements : Requirements :
Requirements : High school graduation
High school graduation
Good level of PC skills (MS Office)
Positive and responsible attitude to work
Good level of English can be an advantage
Excellent communication skills
What we offer :
Stable work for well-known international company, interesting job in a great team, possibilities for development and other benefits (meal vouchers 100 CZK, monthly bonuses, 23 day of holiday sick days etc.)