Service Trainer
Doosan Bobcat EMEA
před 3 dny

Position Summary :

The Senior Service trainer is responsible for the technical training for all Doosan or Bobcat products :

  • Manage the development of Service / Technical Training material (student material / teacher material in English) to meet the pedagogic targets and expectation from the Product Service manager
  • Develop / build new pedagogic training tools such as online training, simulators, dynamic schematics, evaluation forms...
  • Work with Product Service Managers and Engineering from factories to develop training material
  • Conduct effective Training in English and local languages in EMEA Region.
  • Coach Service Trainer and / or Service Trainer junior
  • Role & Responsibility

    Development :

  • Gather input from students, Doosan field people and Product Service Manager to identify new training needs and provide feedback to training organization managment
  • Conduct training :

  • Execute one week technical trainings in the training center (Dobris ) and in the field for Doosan or Bobcat equipment
  • Manage training material development :

  • Manage the development of training material :
  • Setup clear training courseplan
  • Manage collection required input
  • Createnew uptodate training material in English and local language
  • Develop on-line training material & diagnostic workshops
  • Issue regular status reports
  • Keeping himself up to date :

  • Assimilating the technology of new products in coordination with Aftersales and Engineering
  • Coach the Service Trainer and / or Service Trainer junior :

  • Share experience and best practice in : Technical and Product knowledge, Training delivery technics, Training design
  • Manage and organize local training :

  • Gather the needs, secure the content in accordance with the local training agreement, the certification program and the administrative requirement
  • Job Requirement

  • Education & Qualification : Engineering - Engineering
  • Experience : 7>
  • 10 years

  • More than 10 years experience as Service Trainer for a Construction Equipment manufacturer of which min years for Heavy Equipment and 5 years for Compact Equipment
  • Field experience (repair troubleshooting) Dealer network experience
  • Mechanics / didactic
  • Heavy / Compact construction equipment knowledge
  • Willingness to travel frequently throughout the region.
  • Excellent English + Local Language(s)
  • Very good Computer skills (Powerpoint, Word, Excel) required.
  • Any knowledge of additional graphical packages or simulation tools is a plus (Adobe Photoshop, Adobe Captivate,Articulate Story Line...)
  • Good communication skills, verbal and written.
  • Open minded to multiple cultures
  • Ability to adopt new training techniques and use new training tools
  • Global Breadth : Multi-Country (>
  • One Country)

  • Travel Standard : 25 - 50%
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