Service desk coordinator with German 24x7 - new project
Dimension Data
Prague, Czech Republic
před 2 dny

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.

You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.

You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.

Great work. Great opportunities.

Want to be part of our team?

The IT Service Desk Co-ordinator is an entry level position in the IT Service Desk Management job family. Their primary objective is to manage and monitor the requests of internal clients for specific faults in Dimension Data.

They deal with less complex faults.

What you'll be doing

Your main responsibilities will be :

  • Tracking and monitoring of the Incident SLAs
  • Timely escalation to DAM / Team Leader in case SLA fulfilment is endangered
  • Creation (and closure) of Major Incident
  • Primary contact for status requests re. incidents for the client and associated service providers
  • Planning and coordination of incident resolution activities for complex or multi tower incidents
  • Required Work Experience :

  • 0 1 years’ work experience in a relevant field
  • at least 1 year working experience within IT support environment
  • English - written and spoken
  • German - written and spoken
  • willingness to work on 24x7 shifts
  • What would make you a good fit for this role?

    Join our growing global team and accelerate your career with Dimension Data. Apply today.

    Diversity in Dimension Data

    Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

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