Senior Technical Writer
Red Hat, Inc.
CZ
před 9 dny
  • Posting date 2 months ago(11 / 21 / 2018 2 : 08 AM)
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-

    performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services.

    Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    Be the voice of Red Hat's technical authority. Red Hat’s Customer Content Services team is looking for a Senior Technical Writer to join a team of passionate open source content developers in Brno, Czech Republic.

    In this role, you will create content that helps customers achieve their business and technical goals with Red Hat’s offerings.

    You’ll collaborate with content strategists, product managers, product engineers, support engineers, and other stakeholders to understand customer perspectives and create effective content solutions.

    Primary job responsibilities

  • Work closely with content strategists, engineering project teams, and other stakeholders to create and maintain high-quality content for Red Hat’s offerings and solutions
  • Engage and collaborate with the closed-loop customer feedback program to address content gaps, act on direct customer feedback, and promote continuous improvement of the documentation experience
  • Keep up to date with changes in our offerings, customer use cases, and support issues by integrating with specialty groups from the Customer Experience and Engagement (CEE) team
  • Effectively manage documentation projects and deliver effective customer-focused documentation
  • Master the use of our internal documentation toolchain, including the publishing platform and issue-tracking tools
  • Required skills

  • Bachelor's degree in IT, computer science, or an arts or language field
  • Fluent verbal and written language skills in English
  • Experience in writing clear and concise procedural documentation for a technical audience, including feature descriptions, user stories, and release notes using industry best practices
  • Experience editing procedural documentation for clarity and ease of use
  • Familiarity with Red Hat's solutions and related industry offerings
  • Working knowledge of and experience operating in a Linux environment using the command line
  • Experience with modular and topic-based documentation development
  • Ability to collaborate in a global team environment, actively engage subject-matter experts, and follow through on commitments
  • Demonstrated ability to adhere closely to corporate style, terminology, and conventions
  • Inquisitive and tenacious, not afraid to ask questions or pursue tasks to closure
  • Demonstrated interest in and aptitude for learning new technologies
  • Experience with Agile and comfort with rapid iteration and fast delivery
  • The following are considered a plus :

  • Familiarity with message-oriented middleware, including message brokers, data streaming platforms like Apache Kafka, APIs, and protocols
  • Familiarity with AsciiDoc and lightweight markup editors (Atom, Gedit)
  • Understanding of open source principles and community dynamics
  • Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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