Posting date 2 months ago(11 / 21 / 2018 2 : 08 AM)
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-
performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services.
Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Be the voice of Red Hat's technical authority. Red Hat’s Customer Content Services team is looking for a Senior Technical Writer to join a team of passionate open source content developers in Brno, Czech Republic.
In this role, you will create content that helps customers achieve their business and technical goals with Red Hat’s offerings.
You’ll collaborate with content strategists, product managers, product engineers, support engineers, and other stakeholders to understand customer perspectives and create effective content solutions.
Primary job responsibilities
Work closely with content strategists, engineering project teams, and other stakeholders to create and maintain high-quality content for Red Hat’s offerings and solutions
Engage and collaborate with the closed-loop customer feedback program to address content gaps, act on direct customer feedback, and promote continuous improvement of the documentation experience
Keep up to date with changes in our offerings, customer use cases, and support issues by integrating with specialty groups from the Customer Experience and Engagement (CEE) team
Effectively manage documentation projects and deliver effective customer-focused documentation
Master the use of our internal documentation toolchain, including the publishing platform and issue-tracking tools
Bachelor's degree in IT, computer science, or an arts or language field
Fluent verbal and written language skills in English
Experience in writing clear and concise procedural documentation for a technical audience, including feature descriptions, user stories, and release notes using industry best practices
Experience editing procedural documentation for clarity and ease of use
Familiarity with Red Hat's solutions and related industry offerings
Working knowledge of and experience operating in a Linux environment using the command line
Experience with modular and topic-based documentation development
Ability to collaborate in a global team environment, actively engage subject-matter experts, and follow through on commitments
Demonstrated ability to adhere closely to corporate style, terminology, and conventions
Inquisitive and tenacious, not afraid to ask questions or pursue tasks to closure
Demonstrated interest in and aptitude for learning new technologies
Experience with Agile and comfort with rapid iteration and fast delivery
The following are considered a plus :
Familiarity with message-oriented middleware, including message brokers, data streaming platforms like Apache Kafka, APIs, and protocols
Familiarity with AsciiDoc and lightweight markup editors (Atom, Gedit)
Understanding of open source principles and community dynamics
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Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.