application support (junior)
Customer facing skills (advanced)
At Syncron we are creating a new world for leading manufacturers by helping them leverage IoT and AI / Machine Learning towards a future where products will be sold as services.
We create cloud-based software solutions that allow such companies like Volvo, JCB, and Hitachi (just to mention a few of them) to optimize their supply chain, price their parts and services and utilize mountains of data coming out of modern cars, planes, mining machines and much more.
As a member of the Syncron team, you will be part of an inclusive and diverse workplace, where we want you to be yourself and enjoy the work.
You will be given the opportunity to make an impact and directly contribute to our success. Along with continuous learning, you will have the chance to work and interact with innovative people from all over the world.
We are currently looking for a Junior (Associate) Support Engineer who wants to work closely with one of our top customers.
On a daily basis, you will be in touch with the users, as well as different Engineering Teams.
What's in it for you? The opportunity to jump into the world of Software as a Service (SaaS) solutions, where you will learn how large-scale, enterprise solutions work in real-world situations.
What's more, by learning and using a variety of tools and methods (including advanced SQL and Java basics), you'll be able to see for yourself the results of your work.
YOUR TASKS :
Your main responsibilities will be to provide both technical and business support to our clients in a specific time, as well as implement application changes per customer’s request.
As this is an associate (junior) level position, you will receive a proper onboarding and a possibility to learn most of the technical aspects of the role.
The daily tasks include :
problem resolution for tickets logged by customers. Inquiries can include both the application (usage questions, change requests, setup, interface or data problems) as well as infrastructure topics (database, application server, FTP, etc. related );
maintenance and supervision to make sure the customer system is running;
proper communication with customers from around the world through ticketing tool, email, chat or phone;
close cooperation with internal teams and assist technical support engineers to suggest improvements and channel feedback from the customers;
providing fault isolation and root cause analysis for technical issues;
implementing fixes and features requests raised by customers;
adjusting input and output integration;
taking part quality assurance process;
taking part in the deployment process.
Sample tasks you might be involved in on a daily basis :
monitoring of application, incident handling
resolving tickets logged by customers through ticketing tool, email, chat or phone;
retrieving and analyzing data using SQL queries;
processing large XML messages, transforming them with XSLT;
joining calls and workshops, cooperate with all business stakeholders.
designing and implementing changes in the application (front-end and back-end);
integrating with various ERPs systems, configuring communication channels using sFTP, MQ, HTTP requests;
performing version upgrades of Application and hosting environment;
WE EXPECT :
advanced English skills both verbal and written, allowing for fluent communication in a multinational team;
SQL knowledge ;
know-how in Java allowing for code reading and / or writing;
strong willingness to learn new technologies and processes;
being outgoing and proactive, problem solving oriented, professional and independent;
having customer facing skills or performing customer support tasks;
strong troubleshooting and problem-solving skills;
bachelor’s degree in Computer Science, Supply Chain, Mathematics, or another equivalent field (or last year students).
NICE TO HAVE :
familiarity with XML, data formats, data transmission technologies;
capability of reading application log files;
basic experience with scripting including Python, JSON, YAML, and Bash to help automate tasks;
familiarity with GIT.
WE OFFER :
opportunity to work in a cross-functional and agile team;
experienced team you can learn from an environment facilitating professional growth;
attractive career paths (possibility to work in various teams, covering different part of the applications);
opportunity to gather broad experience on all stages of software development , from concept & design, through full stack development, quality assurance and deploy management, to hosting;
fixed working hours (08 : 00 16 : 45 CET) from Monday to Friday;
100% remote (but our office is open in the city centre of Warsaw, if you prefer to work from the office it's up to you!);
free English & Swedish classes ;
learning possibilities : access to LinkedIn Learning Platform and internal library ;
fringe benefits (private medical insurance, Multisport, life insurance);
a well-planned, full onboarding starting from the day one, with the support of e.g. e-learning platform;
Employment contract (with copyrights tax benefit 40%) ;
remote recruitment & onboarding process .