Call Center Representative - Flexible Office Homeoffice Remote
Talent
Prague, Prague, Czech Republic
před 3 dny

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.

  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries;
  • keeping customer satisfaction at the core of every decision and behavior.

    Responsibilities

    Seize opportunities to upsell products when they arise

    Meet personal / team qualitative and quantitative targets

    Keep records of all conversations in our call center database in a comprehensible way

    Follow communication scripts when handling different topics

    Build sustainable relationships and engage customers by taking the extra mile

    Requirements

    Familiarity with CRM systems and practices

    Strong phone and verbal communication skills along with active listening

    Customer focus and adaptability to different personality types

    Track record of over-achieving quota

    Ability to multi-task, set priorities and manage time effectively

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