We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
keeping customer satisfaction at the core of every decision and behavior.
Seize opportunities to upsell products when they arise
Meet personal / team qualitative and quantitative targets
Keep records of all conversations in our call center database in a comprehensible way
Follow communication scripts when handling different topics
Build sustainable relationships and engage customers by taking the extra mile
Familiarity with CRM systems and practices
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Track record of over-achieving quota
Ability to multi-task, set priorities and manage time effectively