Support Engineer
Brno, Czechia
před 5 dny

Mavenir is purpose-built to redefine mobile network economics for Communication Service Providers (CSPs). Our innovative solutions pave the way to 5G with 100% software-based, end-to-end, Cloud Native network solutions.

Leveraging industry-leading firsts in VoLTE, VoWiFi, Advanced Messaging (RCS), Multi-ID, vEPC and Cloud RAN, Mavenir accelerates network transformation for more than 250+ CSP customers in over 130 countries, serving over 50% of the world’s subscribers

Role Summary

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.

Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.

What will your environment be like?

  • Multinational company with offices and customers all over the world
  • Company working in mobile networks and telecommunication - with special focus on mVAS product Voice Mail Application Server
  • Working in product-centric team in cooperation with R&D and other teams
  • What will you work with?

  • Software products which aim at scalability, distributed architecture and high performance
  • A mixture of proven and bleeding-edge technologies
  • Linux
  • Switches, routers and load balancers, storage frames, server blades
  • Physical and virtual hardware
  • Who will you work with?

  • Linux geeks, Raspberry Pi enthusiasts
  • Support engineers, developers, testers, service and project managers
  • Individuals who like to dig deep into technology and want to know how things work
  • What do we offer?

  • Friendly and encouraging team of colleagues
  • Huge potential of professional growth
  • Wide range of benefits - 1 weeks of extra vacation, 3 sick days, English courses, team buildings, company breakfast, free drinks in the office, home office
  • What will you do?

  • Deploy products to customer systems (either onsite or remotely)
  • Perform cross-product support including complex system recovery
  • Analyze log files to assist in problem identification and resolution
  • Diagnose and isolate complex cross product inter working issues and third party issues
  • Own and handle customer support requests in accordance with customer service levels, ensure customer service level agreements are met
  • Propose, review, approve and implement changes on systems in deployment or support phase
  • Recommend product / process improvements to product development team and product management
  • Participates in 24x7 on-call coverage during out-of-office hours
  • Job Requirements

    What we expect you already know / have?

  • Willingness to learn new things
  • Willingness to travel to abroad to customers
  • Analytical thinking
  • Good experience working with Linux and network administration
  • Experience of installing, upgrading and configuring computer hardware and software
  • Good virtualization experience
  • Knowledge of mobile networks preferred but not essential
  • Good understanding of software engineering principles
  • Experience working with IP networks
  • Experience working with DBs
  • Accessibility

    Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

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