WebHelp is an International Group, managing outsourced IT and sales services, bringing together world-class resources and expertise to help create valuable relationships between our clients, their customers, and their employees.
Customer Service for Fashion Brand with Croatian
Are you a motivated individual, with a passion for helping people and providing the best support to the customers? Then apply TODAY!
For our client, a famous fashion brand, we are now looking for Customer service agents in Prague. Some of your responsibilities will include dealing with orders, refunds, basic information about products or shipping, based on the needs of our clients.
This is a great opportunity for a young ambitious professional and you will be the first to grasp the newest fashion trends that will give you great insights into the industry.
What you will do in this role :
Answering inquiries about e-shop products, their delivery, payments for goods, etc.
Resolving the return or exchange of goods
Providing information about the gift card, its benefits, and usage
Troubleshooting personal accounts users
Checking payment transactions
Customer line open daily
Native Croatian speaker.
Advanced level of English language.
Experience as a sales assistant in a fashion retail store or experience from a similar position in the customer service centre
Very good communication skills and customer orientation
Multitasking, stress resistance
Meal vouchers in the amount of 109 CZK (55% covered by the employer, 45% covered by the employee)
Attractive bonuses according to the performance
Fresh fruit and refreshments 2x a week
Daily use of foreign languages, especially English.
Great referral bonus
Game corners (ping pong, football, PS4), relaxation zones and terraces (for smokers and non-smokers), fully equipped kitchenettes.
Around the building, there are plenty of restaurants that are also vegan-friendly.
A team that is fair and human at all times, including corporate governance.
Close to public transport (Metro Budějovická)
Fitness centre or park nearby
Interactive activities : team-building, company parties, sports, etc.
Opportunity to develop a career within a multinational environment
If you are interested in our offer, please apply now!