Procurement Operations Associate with English & Italian
Accenture
Prague, Czech Republic
před 32 dny
source : StartUs

Service Desk Support :

  • Provide telephone and email support to European and NA end-users
  • Respond to Client queries in a prompt and accurate manner
  • Assist end-users on the end-to-end procure-to-pay process (Requisitions, Orders, Contracts, Invoicing, Payments)
  • Act as a trusted advisor regarding buying channels, use of preferred suppliers and payment terms in compliance with the Client’s policies
  • Develop strong understanding of relevant policies and procedures, as well as compliance and risk regulations, to appropriately mitigate risk / exposure
  • Requisition Processing :

  • Approve Purchase Requisitions by determining quality and completeness of request based on defined set of rules
  • Propose updates to the existing compliance tools
  • Report on requisition enablement and compliance
  • Vendor Management

  • Support enablement of suppliers
  • Maintain the existing pool of vendors up to date to ensure buying opportunities
  • Contract Administration

  • Resolve queries related to the contracting process
  • Create and route contracts in the Contract Management tool per Client’s policies
  • Enable contracts by creating / approving compliance terms
  • Performance Support

    Opportunities to support team supervisors in non-operational activities

  • Quality Check of the queries handled by the team
  • Ensure respect of SLAs
  • Handle escalations, carry out Root Cause Analysis
  • Suggest and implement process improvements
  • Report on team performance and compliance
  • Prepare and provide trainings to team members
  • You will interface directly with suppliers and end-users (Client) either by email or phone and use different integrated technologies to ensure a high level of Client satisfaction and the efficiency of the Procure-to-Pay processes.

  • Basic qualifications
  • Qualifications & Experience

  • Outstanding communication skills
  • Project Management competencies
  • Good interpersonal skills
  • Team Player
  • Basic Microsoft Office Knowledge
  • English, Italian : Level B2 to C1, Other language is a plus (French, Spanish, German, Turkish, Portuguese)
  • Customer Service experience
  • Procurement background is a plus
  • Flexibility to work according to the planned schedule : EMEA : 08 : 00-17 : 00NA : 13 : 00-22 : 00
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