Description RESPONSIBILITIES :
Point of contact for L1 Service Desk.
Investigating issues engaging with problem management
Continual service improvement activities.
Provide guidance to users on next steps to resolve Access issues.
REQUIRED SKILL SET :
Interest in Technology and the willingness to learn and develop new skills
Upper-intermediate English and German language is a must (min B2) any other European language as an advantage
Strong problem-solving skills and effective communication with customers in troubleshooting technical issues over the phone
Autonomous, creative team player in a multicultural environment
Strong communication skills
WE OFFER :
5th week of leave
Modern offices in the centre of Brno, 2nd largest city of the Czech Republic
Initial Accommodation - 2 weeks of accommodation provided by the company on joining
Training opportunities - Professional training provided by experts for eligible employees - Six Sigma Green Belt, ITIL, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.
Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature.
Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!