Logistics Senior Specialist Prime Your job Your job is to be the owner of the whole process for the assigned group of customers, responsible for fast shipping small volumes specialty beers.
You will act as front office, order taking and transport planner. You will capture and process orders and requests from the customers according to agreed SLAs / KPIs, and plan the transport, cooperate with carriers and forwarders to secure on time deliveries to importers.
You will be first point of contact towards the customers, resolving their requests, taking care of the relationship in order to improve their customer satisfactions.
You will communicate with internal and external stakeholders and be responsible for reaching the agreed KPIs and driving process improvements and relevant project implementations.
Your mail duties : Capture and validate new orders Capture and solve customer requests and communicate the resolution with the customers Capture available orders, release them, send booking request.
Follow up on the ocean booking executionCoordinate any ad hoc issues and requests from your Line managerMaintain steady relationship with stakeholdersProvide input on performance issues with carriers or loading sitesCooperation with the local teams, international team of the Exporting Zone and the Global Team Provide visibility on performance of external suppliersReport KPIs and take actions to improve service qualitySupport structural improvements (PDCA & Risk Management follow-up) & projects