We are looking for a new colleague for our solution support team. You will be responsible for providing consultations, guidance and problem solving expertise in the team providing support for the main business partner - DHL Express.
With respect to technical issues of infrastructure, design, methods, tools etc. you have to ensure that maintainable service is provided.
You will cooperate with DHL IT Services internal teams (database, network, operating system administrators and developers etc.
to maintain the service’s implementations with minimal disruptions to the production environment.
YOUR DAILY WORK :
Works as 2nd level support for internal set of applications / services
Responsible for whole Application / Service lifecycle from initial testing (TAT) and release to production addressing the bug fixes
Releases new / enhanced applications / services to production
Supports Incident, Problem and Change Management process
Monitors supported service to be ahead of potential issues
Keep all required technical documentation up-to date
Plans, executes and supports IT Solution’s implementations with no disruption to the production environment
Investigates problems and other requests for support and determines appropriate actions
Liaises with system developers to overcome known problems and improve the service quality
Provides key technical consultations with major migration and transition projects
Supports on-going projects and carries out specific assignments connected with the supported service and business continuity
Monitors and oversees the overall performance of the service
YOUR SKILLS :
Previous experience in application / system support area
Familiar with SQL & understanding of Oracle concepts
Advanced Linux / Unix skills
Very good communication skills in English
Analytical skills and ability to get quickly from problem to solution
We welcome knowledge of Tomcat / Apache / Weblogic.
WE OFFER :
Great team of IT professionals and possibility of technical development
On-going professional and technical trainings and certifications
Modern offices in Chodov
Huge number of internal job opportunities within the company
Occasional home office
Wide range of benefits (Extra week of holiday (25 days / year), 6 Self-sickness days / year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch and FlexiPass vouchers fully covered by DHL, Pension plan contribution, Multisport card, mobile and laptop, Fruit days, sport clubs for Employees....).