SME Senior Relationship Manager
Citigroup Inc
Prague, PR, CZE, EMEA
před 66 dny

Job Description :

Function background / context :

  • Reports to the CCB Regional Manager
  • Works within team of RM and RMA with responsibility over own portfolio of customers
  • Works closely with other departments (CLM, Risk, EW, Product dep., Treasury, Documentation, CRMS, Compliance, and Legal etc.)
  • Guidance of junior RMs
  • Job Purpose :

    Relationship Management, cross-selling for own portfolio of customer, acquisition&activation of higher tier SME type of customers, with the objective of revenue growth, returns and good credit quality. Guidance of junior RMs

    Key Responsibilities :

  • Customer acquisition, activation, x-sell, revenue and returns maximization with focus on large SME / low MME companies and complex transactions
  • Maintain frequent contact with customers (frequency to be based on customer size and risk profile). Understand the nature of customer's business, and keep abreast of latest developments in the company / industry.
  • Understand the needs of the customers and advise them on appropriate product solutions. Involve product sales teams when appropriate.
  • Propose suitable product solutions including financing for the customer, negotiate pricing and conditions to ensure adequate risk / reward.

  • Prepare credit packages; work closely with CLM for approvals. Deliver Annual Review packages for current credit customers.
  • Fulfill the EW function through calling as per the calling grid, gathering of EW signals. Keep sound quality of own credit portfolio.

  • Ensure adherence to Citibank Credit policies, procedures, programs and best practices. Maintain strong and solid control environment.
  • Act as per the AML and KYC policies of Citibank, deliver all required AML and KYC documents on time.

  • Maintain the portfolio to meet revenue target and full satisfaction of the customers. Act as a contact point for the customers product & credit needs.
  • Follow the set reporting standards and deadlines for CCB reporting
  • Provide active feedback on emerging product needs of customers, competitive practices, and ideas on process / product improvement.
  • Guidance of junior RMs within the team
  • Qualifications

    Qualifications and Competencies :

  • Required education : University degree
  • Required skills :
  • Sales, presentation and communication skills. Orientation for service quality
  • Interpersonal skills needed for coordinating across various departments to deliver a solution to the customer
  • Leadership skills and ability to coach the others.
  • English language
  • Basic knowledge of banking products
  • High level of self-motivation
  • Flexibility and ability to work under pressure
  • Required experience :
  • Minimum 4 years of banking experience
  • The role is a Controlled function’ CF as defined by the Central Bank Reform Act 2010 and European Central Bank (Single Supervisory Mechanism) Regulations 2014 (and related regulations and guidance).

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