Currently, we are seeking qualified candidates for an HR Operations, Customer Service Representative to join our Global Human Resources organization.
This position is responsible for providing employee assistance (via phone, live chat, email) with inquiries related to Human Resources and related policies, procedures, and transactions using HR systems, service center technologies / knowledgeware within the HR Operations Center.
What You Will Do
Handle incoming phone calls, live chats and receive and process incoming work through a ticket management system
Use procedures, policy manuals, knowledge management, and other reference materials to assist in answering and resolving employee / manager inquiries
Communicate Human Resources and other related, policies, procedures, and government regulations
Forward employee to functional specialists when in-depth functional knowledge is required
Document all employee inquiries and issues
Conduct frequent review of Frequently Asked Questions, policies, procedures to identify steps needed to answer customer inquiries
Recognize and report unusual events or consistent problems areas to Team Lead
What You Need to Succeed
Full professional fluency in English and Polish
Experience in customer service, call centers and in corporate environment is an advantage
Good computer skills (Microsoft Office, in particular Excel, Word, and PowerPoint)
Communication skills with a strong customer service attitude
Attention to detail, ability to prioritize and multitask