Customer Service – Process Associate – Czech
Ostrava, Genpact CZECH Republic
před 1 dnem


We are handling the Warranty claims / Parts Support / Product Return process :

  • Warranty Claims management : On-hold claims processing, Warranty claim closing and invoice processing, Abnormality check call, Abnormal claim audit, Parts collection issue follow-up & AP declaration;
  • ASC Parts Support : Parts issue liaison and support, Parts return, Parts claim handling;
  • Product Return Management : Process the Exchange / Refund of products;
  • We are acting as liaise between customer HQ / Subsidiaries and local service centers / Dealers;
  • We need to audit the warranty documentation against country specific requirements and initiate resolution according to procedures;
  • You should raise / Initiate Credit Notes / Post invoices etc, prior to sending for further actions to relevant client departments;
  • Collaborate with the appropriate partners for claim resolution (HQ / Finance / Contact center / Depot);
  • Ability to work with data from multiple systems or sources;
  • We will need an analytical, confident and ambitious person;
  • Work ethic and personal time management;
  • Qualifications

    Minimum qualifications

    Very good knowledge of Czech, C1

    Communicative level of English.

    Good MS Office (especially MS Excel) knowledge.

    Analytical thinking and ability to learn fast.

    Encouraged qualifications

    Personal culture and client management expertise.

    High motivation and ability to learn.

    What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract

    Work in a multicultural and diverse environment with employees from over 30 countries

    Genpact supports professional trainings and great career development opportunities

    Free access to our award-winning learning platform

    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

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