Front of House Manager
Corinthia Prague
Prague, Prague, Czech Republic
před 5 dny
source : Hosco

Corinthia Hotel Prague is looking for a candidate for the position of Front of House Manager who will be responsible for the entire Front Office Operation, Concierge, Night Audit, Guest Relation as well as Porters team, to provide highest level of service to hotel guests and ensure optimal revenue by generating sales in terms of occupancy and average room rate.Responsibilities :

  • Takes a proactive approach to the Front of House activities and anticipating potential opportunities.
  • Supports the hotel operation in times of demand.
  • Reports any complaints to the Hotel Manager.
  • Ensure the Front of House team is correctly staffed and trained with a suitable team for their function, and to ensure that these team members can perform their duties to the standard required by the hotel and the company
  • Attends to any guest comments brought to their attention either directly or through the Hotel Manager, General Manager or other Head of Department and to deal with these efficiently and courteously.
  • Ensure that the rota is prepared well in advance and checked weekly to ensure it reflects the business needs and fluctuations (last minute pick-up, groups, etc.)
  • Ensure that the Reception and Telecoms operations are operating efficiently and effectively 24 hours a day.
  • Liaises regularly with the Executive Housekeeper and Chief Engineer.
  • Checks with the reservations office and ensure that correspondence checks are made consistently.
  • Liaises with Guest Relations and Duty Managers to ensure VIP allocations are made, amenities arranged and VIP guests met.
  • Ensure the night audit and system procedures are accurately followed.
  • Participates on the Duty Managers rota and the duties / routines it includes when necessary.
  • Ensures that any incidents logged in the Duty Manager Logbook are updated in the relevant client files.
  • Front of House experience including management experience, preferably in a 4 or 5 stars hotel.
  • Fluent knowledge of English and Czech language
  • Systematic and structured approach.
  • Organizational, leadership and communication skills.
  • Understanding and anticipating guest needs, being attentive and taking ownership of getting things done.
  • Experience with Microsoft Office, Opera or Fidelio.
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