Customer Service Representative with Polish
Johnson & Johnson
Prague, Czech Republic
před 6 dny

The Medical Devicessegment produces a broad range of innovative products used primarily by healthcare professionals in the fields of orthopaedics, neurovascular, surgery,vision care, infection prevention, cardiovascular disease, sports medicine, andaesthetics.

This segment is comprised of One Ethicon, DePuy Synthes andCardiovascular & Specialty Solutions.

CustomerService Representative with Polish

Location : Prague, Czech republic

Contract : full time

Customer service representative will be responsible forprocessing inbound and outbound orders, enquiries, complaints and informationthrough multiple methods of communication, daily communication with customersvia phone and email.

Also accountablefor maintaining a high level of customer satisfaction through timely andcorrect order processing.

The responsibilities & the impact YOU willhave :

Processing orders received frominternal and external customers

  • Manage backorders information
  • Provide quality service and supportin handling day-to-day activities of the customer service role for allcustomers in a perfect manner

    Daily communication with customersvia phone and email, positive phone presence is essential

  • Processing all customer returns
  • Credit & Debit Note Management
  • New Account creation Management
  • Dealing with customer complaints
  • Cooperation with logistic andfinance A / R departments

    Maintain SLA’s & EMA Metrics(including KPIs associated with role)

    Support internal & BusinessImprovement initiatives

  • Outbound calling
  • Qualifications

    We would love to hear from YOU, if you have :

  • Customer oriented attitude
  • Experience of working in a customerservice role

    Self-motivated, committed teamplayer attitude

    Proactive approach to problemsolving

    Good computer skills Word andExcel and Outlook

  • Administrative skills
  • Excellent communication skills, bothverbal and written and clear pronunciation over the phone

  • Ability to work well under pressure
  • Attention to details
  • Experience with ERP System is niceto have

    Native in Polish, communicative inEnglish

    This is what awaits YOU at J&J :

    An opportunity to be part of aglobal market leader.

    A dynamic and inspiring workingenvironment.

    Possibilities for further personalas well as professional development.

    Work in a positive atmosphere with ahighly motivated, energized team a good track level of success in business

  • Many employee benefits.
  • Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,sexual orientation, gender identity, age, or national origin and will not bediscriminated against on the basis of disability.

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