Customer Experience Senior Specialist with German
Anheuser Busch Inbev
PRAHA, Czech Republic
před 2 dny

Customer Experience Senior Specialist with German-22000017Position BandVIIIA

Description

Customer Experience Senior Specialist with German

At AB InBev, Challenge Accepted isn’t just a phrase; it’s an attitude!

That’s because we’re the world’s largest brewer, with iconic brands like Stella Artois, Corona and Samson.

We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive and take ownership of our success.

Because we’re owners, we take results personally.

We dream big, seek new challenges and push the boundaries of what’s possible!

The challenge :

You will ensure operational coverage for business as usual consumer requests, focusing on marketing and commercial requests across different channels and touchpoints (phone, email, websites, social media) and improve consumer journey in contact models as well as consumer satisfaction and loyalty.

What will you be doing :

  • First level resolution for any consumers questions, doubts and complaints focusing on S&M
  • Analyze insights and consumer feedback and close the loop with consumer
  • Generate new solution and action to be shared with all relevant stakeholders from different departments
  • Daily maintenance of systems and platforms
  • Providing support and data visibility to other departments (ex. CXC for customer related topics and Connection for social media) while leading consumer related actions (task follow up, proper training, project support)
  • Weekly & Monthly Reports creation and governance for German business
  • Support in training to team members and assistance to colleagues or external providers
  • What you'll bring :

  • Undergraduate degree in economics or related field of relevant experience
  • Fluent English and German in speaking, reading and writing
  • Able to work on own initiative, prioritize workload effectively and follow up on projects
  • Basic experience with working in FMCG company or in project environment is an advantage
  • Consumer / Customer mindset
  • Advanced excel and PowerPoint skills
  • Use of Salesforce or Social Studio is a plus
  • What you can expect from us :

    In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed.

    We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals.

    You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.

    As the leading global brewer, we are committed to bringing people together for a better and more equal world. A more equal world starts when everyone can thrive.

    At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

    If this sounds like the incredible opportunity you’ve been waiting for, apply today.

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