L2 Support and Maintenance Engineer
Gemalto NV
Praha, PR,CZ
před 1 dnem

General Description

As a Support & Maintenance Engineer Level 2 for the Gemalto Global Services team, you will manage operations for systems, tools and applications, ensuring their stability and integrity, while meeting customer service levels.

A week in the life of a Support & Maintenance Engineer (L2) :

  • Administration, maintenance, troubleshooting and incident resolution, ifrequired in cooperation with the Client or 3rd party suppliers.
  • Performing Level 2 support based on troubleshooting instructions and techniquesfor in-scope applications.
  • Maintain and enhance internal tools to improve service industrialization forCloud and On-Premises services.
  • Perform introduction and deployment of new applications in the Production Testand Production Environments.
  • Leading the optimization of service reliability,performance and security.
  • Provide technical guidance to your peers and connected teams.
  • Following internal procedures and processes.
  • You will participate in the definition for operation needs for new comingservices.
  • Knowledge, Skills and Experience :

    To succeed at this job, you must have experience with C and UNIX / Linux shell script programming, Oracle or MySQL database, knowledge of WebLogic administration, experience with managing production systems in Cloud or Hybrid Cloud, knowledge of debugging methods and tools, monitoring tools such as OP5, ELK or Grafana, and have client facing experience.

    You must be fluent in English.

    We would like someone to join our team who is a strong verbal and written communicator, who has analytical and problem-solving skills, who is a team player and is able to work in dynamic situations with a large degree of autonomy.

    You must have a degree in Information Technology or a similar field.

    We are looking for someone with a minimum of 2 years' experience as IT support with knowledge of system and application support.

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