IRIS Customer & Pricing Master Data Expert
Job Summary :
Do you want to work for a Global Medical company where you will get recognized for your hard work and commitment? Look no further, apply today for the IRIS Customer & Pricing Master Data Expert for the Prague team.
Job Purpose :
The Regional IRIS Customer & Pricing Master Data Expert position is part of the EMEA IRIS Regional Business Center in Prague that supports the 24 EMEA countries with the IRIS SAP system currently under deployment.
The role manages the OTI (Order to Invoice) - Customer and Pricing Master Data functionality across the 24 countries and affiliates of EMEA region with a 1.
6 billion sales coverage. The purpose of the role is to provide technical expertise and training support to the Alcon EMEA affiliates in their Customer & Pricing master activities to ensure proper data maintenance, data accuracy and process flow in the ERP (Enterprise Resourcer Planning) and CRM systems.
Outcome of successful functionality is accurate and up to date Customer and pricing data and proper data flow that is essential for the day to day running of the business.
Key Responsibilities :
Provide technical expertise to the Alcon EMEA affiliates in their Customer & Pricing master activities - Support in creation, maintenance and inactivation of customer accounts and pricing records in both CRM and SAP (IRIS) :
Setup / maintenance of customer accounts within the stipulated SLA. Commercial and financial data must be set up correctly to ensure that customers are invoiced correctly, are on the correct payment terms, receive the correct discounts and that their sales are reported correctly.
Monitors and ensures if customer financial data is kept up to date such as Direct Debit details and payment terms in collaboration with the Accounts Receivable Team.
Monitors and ensures there is no duplication of customer accounts and that accounts are deactivated with change of ownership or liquidation of a company to limit risk of bad debt.
Manages regular information flow with Salesforce team, flagging new accounts, and dealing with price and customer queries issued by country super users.
Ensures that all selling prices and freight charges are set up correctly on the ERP system to eliminate potential price disputes and protect the sales organization’s profit margin.
Investigates and manages price disputes, maintains log of root causes of the price dispute and manages price corrections in the ERP system.
Manages and ensures correct setting of promotional activities in the system (i.e. free of charge / discounted goods).
Escalates and keep contact with ERP side abut system disruptions or malfunctions.
Ensures adherence to NFCM control requirements in terms of customer and pricing processes and data maintenance, manages escalations to ERP or Business Function Leads :
Runs and spreads the necessary reports to make sure data accuracy, provide support to the countries for corrections
Manages cleansing activities with the countries or at 2nd level as appropriate
Keep contact with Global IRIS team and provide update to the countries on any system functionality adjustments or changes, ensures and supports country implementation
Provide technical training to the newly joined country super users or after any system modification.
About Alcon :
Alcon is the global leader in eye care. As a division of Novartis, we offer a broad portfolio of products to enhance sight and improve people's lives.
Our products touch the lives of more than 260 million people each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors, and there are millions more who are waiting for solutions to meet their eye care needs.
Our purpose is reimagining eye care, and we do this through innovative products, partnerships with eye care professionals and programs that enhance access to quality eye care.
Our Purpose is Reimagining Eye Care.
Our Vision is to be the trusted leader in eye care.
Our Mission is to discover new ways to enhance sight and improve people’s lives.
Benefits of Working for Alcon :
A Competitive Salary package with fixed salary, bonus, pension and health insurance
An informal work environment with competent and committed colleagues. We enjoy working together in a good and respectful manner, and we celebrate our common successes
At Alcon, we encourage personal and professional development and the opportunity to make a career internally at Alcon, Sandoz or Novartis.
I came for the job, I stay for the culture’
The ideal candidate will have :
Bachelor’s degree in Business Administration or Technical (systems / computer) degree English in written and spoken is required.
Any other European language is advantage.
Experience of 3-4 years in managing master data process in SAP within a multinational environment.
Experience in managing multiple countries.
Strong knowledge of Microsoft package including Excel, Word and Power Point.
Proven experience managing deadlines / prioritizing workload with key stakeholders.
Experience using database systems is a plus.
Alcon is an equal opportunities employer and welcomes applications from all suitably qualified persons.
We kindly ask you to apply with an English version of your CV and if shortlisted you can expect a call from an international number.