Quality Customer Service Engineer
ZF Group
Hlavenec, Usti nad Labem Region, CZ
před 1 dnem

Responsibilities

  • Communicates regularly with entrusted customers, solves their specific requirements, complaints and other current problems (visits, etc.
  • Communicates the obtained information within the company.

  • Responsible for 8D - leads and manages the 8D team, prepares and submits 8D reports to entrusted customers (responsible for the administration of Internet portals), validates corrective measures
  • Initiates and organizes immediate and long-term corrective measures, evaluates their fulfillment, performs inspections in the production process aimed at eliminating customer nonconformities
  • Performs the 0 km analyses, process analyses and prepares their presentation
  • Supports new projects - solves customer visits / audits, presentations
  • Requirements

  • 2 years of experience in customer service in a quality department within the automotive industry
  • min. secondary education, preferably technical (capablity to read technical documentation required)
  • English : B2 level mandatory, German or French an advantage
  • PC proficiency - user knowledge : MS Excel, Word, Powrepoint, basic knowledge of customer portals
  • knowledge to be considered an advantage : ISO 9001, ISO IATF 16949, ISO 14001, ISO 18001 / 45001, Formel Q, 8D, FMEA, knowledge of specific customer requirements
  • We Offer

  • Working hours (37.5 h / week) and flexible time account
  • Benefit program Cafeteria (700 CZK / month)
  • Annual and loyalty bonuses
  • Subsidized company meals
  • Contribution for pension ensurance
  • 25 days holiday
  • Competitions and events for employees
  • Be part of our ZF team as Quality Customer Service Engineer

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