At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure.
We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace.
The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
Want to be a part of our team?Performs functions associated with quality control and quality assurance operations, including working with engineers in set-up and calibration tasks and carrying out rework and quality assurance procedures related to production or operations.
Uses sophisticated programs to collect and evaluate data to assist in assessing and documenting results of quality assurance and control processes.
Determines and may assist in developing methods and procedures for quality assurance and control. Works with engineers in conducting experiments.
Working at NTT What you will do : Queue Management Jeopardy Management Ticket Quality Escalation Management Coordinate tasks that lack ownership Manage tasks without an owner or assignee Monitor 8x5 engineering queues 24x7 KCI (Keep the Client informed) - Chase teams to update tasks every 72 hours Check for aged / abandoned tasks & manage Review paused tickets and manage Updating and improving Knowledgebase Active participation in Continuous Service Improvement (CSI) What will make you a good fit for the role?
What you should have : Previous working experience within an IT support environment Very good level of English (German would be an asset) Willingness to work on 24x7 shifts Excellent attention to details focussed on accuracy and quality of delivery Collaborative team player but also able to work independently Adaptability to multi-cultural environments - displaying cultural sensitivity What we can offer to you : variable yearly bonus 5 weeks of vacation 3 sick days per year Notebook and mobile phone Lunch allowance 55 CZK Contribution to the pension insurance in the amount of 1,000 CZK monthly Cafeteria Benefity system : 400 CZK monthly Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year Over standard healthcare Language courses Multisport card Refreshment at workplace, monthly company breakfasts and many more