Team Leader
Western Union Holdings, Inc
Prague, Prague, Czech Republic
před 9 dny

The Opportunity : Are you energized by the prospect of working for the market leader in international money transfer? Want to work for a company where your hard work can make a difference?

We’re seeking a Team Leader, based in our Prague Office on a 2 year Fixed Term Contract. In this role you will be responsible for managing service delivery challenges, payment coordination, KPIs and SLAs and be the interface between Operations, KAM and external Clients, taking full ownership and accountability of the deliverables.

You will also be responsible for developing, training and coaching your team of direct reports (5), ensuring behaviours, standards and service offerings are exemplary and commensurate with client and business performance management.

Sound interesting? Here are some specifics :

  • Attend on-site Client Service Review meetings, workshops and Client Advisory Boards.
  • Ensure all workload priorities are established, managed and delivered on time.
  • Ensure all SLAs are reviewed on annual basis together with the relevant stakeholders.
  • Build and maintains strong communication links and relationships with members of the Operational and Client Facing teams and other key internal stakeholders.
  • Produce monthly / weekly progress reports to be submitted to the Branch Operations Manager.
  • Develop reporting / KPI / scorecard metrics.
  • Regular communication with other Operational areas to gain / provide feedback and promote operational excellence.
  • Leading team - lead by example and act as a role model.
  • Be first point of referral for consultation, advice and shared learning.
  • Hold regular one to one’s with team members to discuss successes and issues, and quarterly Empowerment discussions.
  • Own Induction and Validation Testing to ensure knowledge of businesses products and services is maintained in the team.
  • What you will need to succeed :

  • Previous experience in a Client facing role within Financial Services / Banking / Payments Industry.
  • Excellent communication, listening and influencing skills.
  • Previous Team Leader / Manager experience.
  • High degree of self-motivation.
  • Ability to meet deadlines / sense of urgency
  • Ability to motivate others to deliver service excellence to Customers
  • Ability to identify and implement ways of improving efficiency.
  • Languages Fluent Czech and English language essential. What makes you stand out?
  • Proven track record of attending and presenting within Client Service Delivery Review meetings, workshops and Client Advisory Boards.
  • A passion for excellence in customer service and a proven track record for embedding this passion in the team culture.
  • Proven track record of collating and presenting KPI / SLA and Service Review Documentation. What’s in it for you?
  • Competitive global pay, benefits and mobility.
  • Unparalleled experience, working for a market leader in FX payment solutions.
  • Diverse, global team with colleagues in over 50 countries What it’s like here : The Payments Business Unit of Western Union is one of the world's leading providers of international business payments and foreign exchange.
  • With access to over 130 currencies, we enable companies of all sizes as they move money across borders via a financial network that spans over 200 countries and territories.

    We’re disrupting fintech with our ground-breaking digital B2B platform, WU EDGE, which helps companies spend less time handling international payments and worrying about foreign exchange exposure, and more time growing their businesses.

    And we’re just getting started! Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success.

    It means having integrity and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better.

    It means being driven to win, and to do work that makes a difference on a global stage. Sound like you? Apply now! Inclusion and diversity are fundamental to our culture and success.

    Achieving our common vision depends on people with diverse backgrounds working together on teams. Who knows, your unique point of view could be the key to our next ground-

    breaking idea. We’d love to explore that possibility! We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or another protected category. #LI-WU

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