T1.5 Support Analyst (IGS)
NSC Global Ltd
Brno, CZ
před 38 dny

Overview

This is a Tier 1.5 Network Support position for international business customers B2B. Our Network Operations Specialists work to answer questions and resolve customer issues, supporting a wide variety of products and services.

A basic understanding of communication media and technology is certainly an advantage but a willingness to learn is more important as training will be provided.

However, you must be an CCENT level equivalent, advanced English speaker, thrive in a team environment and gain real satisfaction from helping other people.

Responsibilities

  • Provide basic technical support to international enterprise customers, for all managed service products, through customer interaction
  • Provide network support and customer status in a complex multi-vendor environment
  • Work with vendors, providers and internal partners
  • Troubleshoot network issues
  • Analyse incoming incidents, mark improvements and identify chronic cases
  • Key skills :

  • Advanced English skills (written and verbal)
  • Minimal technical knowledge (CCENT level)
  • Strong communication skills
  • A logical mind-set, analytical thinking and a passion for problem solving
  • Desire to learn new things, self-motivation
  • Stress resistance
  • Additional skills :

  • Customer Service Experience Required (network industry preferred)
  • Secondary School / High School education minimum
  • The ability to interact on the phone with customers and their peers during the problem determination process
  • Customer service orientated, ability to operate well within an international, multicultural, dynamic environment
  • Reliable, responsive, flexible and highly motivated.
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