SAP Concur: Service Coordinator with German (maternity cover)
SAP Concur
Prague 5, CZ, 158 00
před 5 dny

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!


SAP Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses.

By connecting data, applications and people, SAP Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens, so businesses can focus on what matters most.

Quick facts about SAP Concur :

Founded 1993

Employs over 6900 people worldwide

Serving over 52 million of users within 43k clients in more than 150 countries

Rewarded by Glassdoor as one of the best places to work in 2016, 2017, 2018

Growing in Prague since 2007, currently having 465 employees in different departments from Technology to Services


We are group of 20 multicultural individuals with more than 9 different nationalities. Last year, we onboarded from our Prague office over 150 customers located on different markets such as France, DACH (Germany, Austria, Switzerland), New Markets (Nordics, Italy, South Africa ) and provide them excellence in customer service delivery.

We also love gathering and spend time together either for a barbecue on our roof top terrace, by participating to sportive activities like the Spartan race, attending activities organized by our Best Social Committee or simply catch up around a few beers after work on Fridays! And if we can’t meet in person, we connect virtually with coffee, drinks, we play games or we just chat.

Or, if allowed, we meet outside and do some outdoor activities together.


We are looking for passionate individuals whose responsibility will be to welcome our new SAP Concur customers and start building the relationship with them after the sales cycle.

You will initiate the implementation process and prepare them for their SAP Concur implementation.

When our clients are implemented with our services you will serve as the primary point of contact for client portfolio and you will coordinate internal teams to deal with client s escalations and requests.

No routine guaranteed!


Onboarding of new customer or partner projects : facilitates data gathering for the implementation

Validating and defining expectations and scope of work

Assigned Customer Portfolio : serving as ongoing point of contact for a portfolio of customers

Escalation management : coordination and documentation of customer escalations

Triage : review and appropriate routing of service requests

Handoff to Support : managing transition processes between Services and Support

Act’s as a main point of contact for Post-Implementation Services

New Team Members onboarding : assistance with training and knowledge transfer to colleagues

Any other similar task or responsibility as may be reasonably required

Sounds demanding? Don’t worry! We will support you by :

Providing you an extensive training.

Giving you the opportunity to learn from the most experienced mentors.

Assigning you a dedicated Buddy starting from Day 1

We will also encourage you to bring your improvement ideas on the processes and involve you in different internal initiatives according to your own professional and personal development goals.


English and German : Business Fluency

Min 2 years of job experience within a customer facing role

Education Bachelor's degree in any field or equivalent work experience

Ability to be self-directed and work independently

Escalation management

Task oriented

Customer management skills

Excellent communication skills

Strong organizational skills

Strong analytical and problem solving skills

Methodology and Tools Overview (MS Office)


If we don’t work from home, we work in one of the coolest office in Prague (just try to google Concur Prague office and you will see : -)) free gym, massages, ping-pong or table football.

We enjoy our social events, team buildings or internal ping-pong league. We are also proud to represent SAP Concur in various sport events.

We offer yearly bonus plan, fully subsidized meal vouchers, 25 days holiday, plus 4 extra days off to work at a charity or not-for-profit organization of your choice, 6 sick days, contribution to pension and health insurance, cafeteria system, SAP shares program, referral bonus, different trainings (language courses etc.

flexible work schedule.

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities.

If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : Americas : or , APJ : , EMEA : .

EOE AA M / F / Vet / Disability :

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID : 307093 Work Area : Customer Service and Support Expected Travel : 0 - 10% Career Status : Professional Employment Type : Limited Full Time Additional Locations :

Job Segment : SAP, ERP, Outside Sales, Cloud, Database, Technology, Sales

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