Junior Technical Support Engineer
OpusCapita
Liberec, Czech Republic
před 3 dny
source : Just Join IT

IT Service Management tools (junior)

ITIL framework (junior)

Unix / Linux basic level skills (junior)

Are you strong at English? Do you want to learn and work in IT support?

We are looking for

Junior Technical Support Engineer

in our Global Service Desk team in Toruń or you may also work fully remotely from other locations

Everything we require from you :

  • fluent English written and spoken (B2 or higher)
  • basic IT technical skills
  • desire to learn & get experience in IT field
  • availability to work in shifts (24 / 7)
  • Your additional (but not required) advantages will be :

  • Unix / Linux basic level skills
  • Knowledge of ITIL framework & IT Service Management tools
  • Other languages skills (German, Swedish, Norwegian, Finnish)
  • In OpusCapita you will :

  • Be a member of a team which provides technical support and problem-solving abilities for our international external and internal customers
  • Communicate with our business customers and IT professionals via e-mail, ticketing system and telephone
  • Identify, evaluate and prioritize customer problems and formulate resolution plans
  • Assist in identifying resolution gaps and in evaluating new services, processes and technologies introduced at the helpdesk
  • Escalate unresolved issues to support leads, designated service group or client helpdesk
  • We offer :

  • Don’t worry you don’t know everything yet we will show you all the tricks! You will have assigned mentor and undergo induction trainings.
  • Challenging work in a leading international corporation
  • Friendly work environment
  • Working with new technologies & methodologies
  • Social package and employee benefits (sport card, MyBenefit, occasional subsidies, private medical care, life insurance & language lessons)
  • I Love Mondays activities : fruits, breakfasts, console tournaments and many more!
  • Questions in mind?

    For more information please contact James.Rowe opuscapita.com

    Please submit your application including CV in English by 09th of September 2022

    Note that we will contact only selected candidates and we will start conducting interviews right away and will make hiring decisions as soon as the suitable candidate is found.

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