IT Service Management tools (junior)
ITIL framework (junior)
Unix / Linux basic level skills (junior)
Are you strong at English? Do you want to learn and work in IT support?
We are looking for
Junior Technical Support Engineer
in our Global Service Desk team in Toruń or you may also work fully remotely from other locations
Everything we require from you :
fluent English written and spoken (B2 or higher)
basic IT technical skills
desire to learn & get experience in IT field
availability to work in shifts (24 / 7)
Your additional (but not required) advantages will be :
Unix / Linux basic level skills
Knowledge of ITIL framework & IT Service Management tools
Other languages skills (German, Swedish, Norwegian, Finnish)
In OpusCapita you will :
Be a member of a team which provides technical support and problem-solving abilities for our international external and internal customers
Communicate with our business customers and IT professionals via e-mail, ticketing system and telephone
Identify, evaluate and prioritize customer problems and formulate resolution plans
Assist in identifying resolution gaps and in evaluating new services, processes and technologies introduced at the helpdesk
Escalate unresolved issues to support leads, designated service group or client helpdesk
We offer :
Don’t worry you don’t know everything yet we will show you all the tricks! You will have assigned mentor and undergo induction trainings.
Challenging work in a leading international corporation
Friendly work environment
Working with new technologies & methodologies
Social package and employee benefits (sport card, MyBenefit, occasional subsidies, private medical care, life insurance & language lessons)
I Love Mondays activities : fruits, breakfasts, console tournaments and many more!
Questions in mind?
For more information please contact James.Rowe opuscapita.com
Please submit your application including CV in English by 09th of September 2022
Note that we will contact only selected candidates and we will start conducting interviews right away and will make hiring decisions as soon as the suitable candidate is found.