Technical and Functional Expertise Service Desk Specialist - Start your IT career on the Service Desk in Ostrava
Tieto
Ostrava
před 4 hodinami

Do you enjoy solving customer requirements? Do you speak English fluently? Do you have an IT education? If so, the position of a Service Desk Specialist will open the door to the world of IT and Tieto.

Possibility to move to other teams within Tieto after a year and a half.

You will be responsible for :

  • Receiving our customers’ IT requests through communication channels (phone, chat, email)
  • Solution of outages and customer requirements
  • Communication with technical teams
  • Responsibility for even distribution of requirements among specialists
  • Required knowledge :
  • EU citizen ship
  • IT education
  • Willingness to work on shifts 24 hours / 7 days
  • Fluent English at level B2 or higher
  • Good communication skills
  • Ability to work in a team
  • What is Tieto different?

  • First of all, in Nordic corporate culture, we make sure that work-life balance is truly maintained
  • Possibility to work from home on daily shifts
  • A working environment that corresponds to a modern IT company
  • We offer :

  • you can work remotely from your home according team / manager s needs in case of daily shifts
  • 5 weeks vacation
  • meal vouchers 100 CZK per day, (55 CZK is paid by Tieto)
  • contribution to capital life and pension insurance, after 3 months in Tieto 600 CZK / month, after 36 months 1 200 CZK / month, after 72 months 1 800 CZK / month
  • participation in English course, technical internal / external training, soft skills training
  • coffee and tea for free in the kitchens, boxes of fruits free on Mondays and Wednesdays
  • pleasant working environment with relaxation zones (Xbox, table football, darts, billiards, etc.)
  • free fitness center in the building
  • Cafeteria system of company benefits you choose how to spend your credits : restaurants, wellness, culture, sports, traveling
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