Senior Operations Manager, Maintenance
Bolt
Prague, Czech Republic
před 2 dny

We are looking for an analytical and solutions-driven Senior Operations Manager with excellent leadership and interpersonal skills to manage maintenance and warehouse operations for our Rentals business in CEE.

You will report to the Regional Manager for CEE and work with Country Managers and Operations Managers from individual markets to create and implement standard operating procedures for scooter maintenance.

You will have full ownership of all topics related to clarifying and implementing standards for warehouse facilities in cooperation with the Global Head of Safety and Director of Global Workplace Services.

You will be a key person setting up key performance metrics, quality standards, and the training processes and resources for scooter mechanics.

The role may include travel and occasional site visits due to the large geographical footprint of our Rentals business.

Your daily adventures will include :

Manage and support the Operations Managers responsible for warehouse teams of individual countries through defining precise operational processes with a focus on strong operational execution and results

Actively lead and support expansion of our maintenance operations, follow global requirements and work with local teams to implement standards across the rest of the region

Hands-on people management and issue resolution - working autonomously and taking initiatives with your team to help set the standard and trainings for process of scooter inspection, triage, and maintenance

Analyse data you will monitor our warehouse operations metrics to ensure that individual warehouses are sufficiently staffed, stocked, and trained to complete the maintenance needs of the market.

Identify trends, risks and improvement opportunities on a local level that may impact the business

Advise and closely collaborate with HQ teams such as Product, Legal, Recruitment, and Facilities to develop and execute key initiatives that drive both operational efficiency and safety in warehouse operations

Facilitate and enable hiring, onboarding, and training of new mechanics through a defined regional approach

We are looking for :

You have 5+ years experience in an analytical and / or entrepreneurial position

Minimum 2 years of direct people management experience or experience managing functional stakeholders

You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English

You are high on empathy with a strong interest in training and developing your teams

You are highly analytical and have a data-driven mindset with excellent Excel skills

You have a strong sense of ownership with a hands-on approach

You thrive in a fast-paced environment

You are comfortable with developing analytical and decision frameworks to support your strategies and decisions

You will get extra credits for :

Experience in consulting, sharing economy, tech business, transport industry, fulfillment centres, startup or dynamic high-growth company

Experience in creating standard operating procedures and trainings

Experience with project management and change management

Why you’ll love it here :

Your daily duties will have a meaningful impact on millions of people all over the world.

You’ll be surrounded by the most friendly, supportive colleagues you can imagine.

As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.

You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.

Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more!

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