As a Technical Program Manager in Customer Success you will enable customers to be successful on the GoodData platform over the long term.
You will join a growing team of GoodData platform and tools experts dedicated to helping clients drive adoption and grow their analytics and reporting with GoodData.
You are responsible for bringing GoodData's best ideas, innovations, and capabilities to customers through consultative engagements.
You will work with both technical teams and business executives to quickly understand requirements and define a successful path on the GoodData platform.
You will build and maintain positive relationships with your customers to ensure clients are satisfied and building long-
term partnerships with GoodData. You will maintain strong working relationships with other GoodData teams such as Account Management, Product Management and Engineering.
You should be comfortable consulting with senior-level executives, backed by a solid understanding of their business objectives, while also acquiring technical knowledge of GoodData’s product functionality and tools.
You should possess strong analytical and project management skills, functional BI knowledge, database and / or data warehousing skills, and the ability to articulate value and inspire customers about the potential of GoodData.
What you will do :
Develop a trusted advisor relationship with customer executive sponsors and technical project leads such that all GoodData activities are closely aligned with the customer's business case, allowing the full potential of their GoodData solution to be realized.
Establish post-implementation adoption activities to closely monitor the success of our customers’ initiatives
Serve as a customer advocate in driving industry best practices and the evolution of GoodData product and platform functionality
Become an expert on GoodData’s products and services
Identify and drive platform opportunities for upsell
5 years relevant work experience with demonstrated client-facing experience
Exceptional project management skills
Deep experience in one or more vertical industries or experience working with data, analytics and reporting systems
Hands on experience working with databases and / or data warehouses
Some experience with at least one of the following : data modeling, coding, SOAP / REST API integration
Experience with cloud / SaaS platforms, (e.g., Salesforce, Marketo, Netsuite), advertising platforms (e.g., Google), and / or social platforms (e.
g. Facebook, Twitter) preferred
Skilled in advising customers in product best practices and optimal technical solutions
Excellent written and oral communication skills
Strong presentation skills and credibility with senior-level executives
BA / BS degree required, ideally in CS, Mathematics or other quantitative fields from a top-tier university
Bonus points :
Experience with data visualization or other BI tools
Experience with designing in agile environment (using Scrum, Kanban, ...)
Experience working with a remote team and with the executive team
Visual design skills (layout, typography, iconography, colors, )
Knowledge or experience with web analytics tools, e.g. Google Analytics, Omniture, etc. for applying data-driven design approach.
At GoodData, you won’t just grow your career. You’ll be a part of a movement that is changing how people live, work and make decisions.
Why you should join GoodData :
Customer success is our #1 priority
Help drive the future of analytics
Solve meaningful problems
Build and promote great technology
Work with brilliant people
Extra Goodies :
informal working environment and fun company culture
flexible working hours
your choice of MacBook or Lenovo laptop
25 days of vacation + 6 sick days
generous referral bonus program
employee mobile tariff
relax zones, gym, sports program 'GoodLife'
regular company pub evenings and social events
fridges full of free refreshments, and more
Recommend a friend and get generous referral bonus (Public promise )!