What You'll Do
You'll help us bring big wins to our customers by tackling some of their most complex technical issues across the Cisco Security portfolio.
The Advanced Threat Escalations team seeks a motivated, experienced Escalations Engineer to join our fantastic team in Prague.
You'll be responsible for resolving complex technical issues (escalated by Cisco CX), filing new product defects, creating training and documentation, and partnering with our Engineering and Product Management teams on new product releases.
AMP for Endpoints and Threat Grid are two of the fastest growing products in Cisco's security portfolio, and you will have a fantastic opportunity to use your skills to provide creative solutions for our growing customer base.
Who You Are
You're an experienced support engineer who has experience not just in IT Security, but also stays current with troubleshooting methodology on various operating systems.
Cisco related certifications (e.g. CCNA or CCNP) will give you an edge, but we are looking for someone who has experience in multiple areas, to confidently troubleshoot multi-product and integration relates issues.
You have knowledge of networking, but also need experience in application support, and advanced level troubleshooting in at least two out of three major client OS (Windows, macOS, Linux).
Any experience with Apple iOS would be a major plus.
Strong collaboration and communication (particularly presentation and written) skills are essential to succeed in this role.
Experience with both SQL and NoSQL databases would be advantageous, as would any scripting experience.
Requirements for this role :