Purpose of role
Provision of an excellent Finance service is critical to the achievement of the Business Service Centre. This role reports to the Contract & Billing Team Lead.
You will be responsible for the end to end contract and billing processes.
Key Duties & Responsibilities
Manages client invoicing / billing and contract management in line with O2C process and procedures
Maintains accurate service contract management and contract cancellation according to the Keyloop terms & conditions
Responsible for performing New customer set-up examination and credit check reviews
Performs Customer master amendments, customer credit blocks in line with policy
Manages queried quote validation and related issues resolution in line with agreed SLA’s
Works with Collections, where applicable, in investigating and resolving customer disputes and issues to improve overall service to our customers and support improved cash flow for Keyloop
Identifies and escalates opportunities for improving the contract & credit processes
Communicate and collaborate in a professional manner with customers and Keyloop associates at all levels
Escalate potential financial risk to your line manager, documenting required evidence accordingly.
Assist in producing accurate reports for management on a daily / weekly / monthly basis with attention to detail
Ensuring all processes are compliant with SOX requirements at all times
Maybe required to execute adhoc requests or duties as requested by your manager
Live by the Keyloop values in your daily behaviours, communications and actions
Skills / Knowledge / Experience & Qualifications
Experience of dealing with customers at all levels
Competent in MS word, Excel and Outlook
A working knowledge of Navision is advantageous
Ability to manage and prioritise workload
Proficient in English, and German or Italian
Key Results Indicators
Team Player
Must be reliable, show commitment and collaboration in day to day tasks
Constructively communicate and share thoughts in a clear but honest manner, share information openly and willingly
Actively collaborate to ensure that team targets are achieved
Communication
Strong communication ability to share knowledge. Assertive yet able to demonstrate empathy. Excellent customer care and strong interpersonal skills
Able to remain calm under pressure and manage stressful situations whilst maintaining a professional image working within the office
Problem Solving
Ability to investigate dispute / issues using relevant associates expertise and knowledge
Share problems, openly discuss and collaborate with others to find a solution and form an action plan
Act appropriately in all situations and taking accountability for those actions
Adaptability
Flexible attitude and able to work as part of a team
Proactive and positive approach, working under own initiative and prioritising and balancing workload
Innovation approach to processes
Professional Manner
Always polite with integrity in all day to day dealings with Keyloop associates and customers
Your benefits :
Competitive salary and further growth opportunities
25 days of holidays and compensatory sick leave
4 000 CZK into Sodexo Cafeteria system each month (to be used for meal vouchers, Flexi passes, multisport card and various other services)
LinkedIn learning access
Minimum of 5 home office days per month
Pension insurance contributions
Language courses within normal working hours
Team buildings and other activities
Personal development and contribution to further development (e.g. ACCA) 
