Contracts & Billing Specialist German or Italian 1
Prague, Hlavní město Praha, CZ
před 6 dny

Purpose of role

Provision of an excellent Finance service is critical to the achievement of the Business Service Centre. This role reports to the Contract & Billing Team Lead.

You will be responsible for the end to end contract and billing processes.

Key Duties & Responsibilities

  • Manages client invoicing / billing and contract management in line with O2C process and procedures
  • Maintains accurate service contract management and contract cancellation according to the Keyloop terms & conditions
  • Responsible for performing New customer set-up examination and credit check reviews
  • Performs Customer master amendments, customer credit blocks in line with policy
  • Manages queried quote validation and related issues resolution in line with agreed SLA’s
  • Works with Collections, where applicable, in investigating and resolving customer disputes and issues to improve overall service to our customers and support improved cash flow for Keyloop
  • Identifies and escalates opportunities for improving the contract & credit processes
  • Communicate and collaborate in a professional manner with customers and Keyloop associates at all levels

  • Escalate potential financial risk to your line manager, documenting required evidence accordingly.
  • Assist in producing accurate reports for management on a daily / weekly / monthly basis with attention to detail
  • Ensuring all processes are compliant with SOX requirements at all times
  • Maybe required to execute adhoc requests or duties as requested by your manager

  • Live by the Keyloop values in your daily behaviours, communications and actions
  • Skills / Knowledge / Experience & Qualifications

  • Experience of dealing with customers at all levels
  • Competent in MS word, Excel and Outlook
  • A working knowledge of Navision is advantageous
  • Ability to manage and prioritise workload
  • Proficient in English, and German or Italian
  • Key Results Indicators

    Team Player

  • Must be reliable, show commitment and collaboration in day to day tasks
  • Constructively communicate and share thoughts in a clear but honest manner, share information openly and willingly
  • Actively collaborate to ensure that team targets are achieved
  • Communication

  • Strong communication ability to share knowledge. Assertive yet able to demonstrate empathy. Excellent customer care and strong interpersonal skills
  • Able to remain calm under pressure and manage stressful situations whilst maintaining a professional image working within the office
  • Problem Solving

  • Ability to investigate dispute / issues using relevant associates expertise and knowledge
  • Share problems, openly discuss and collaborate with others to find a solution and form an action plan
  • Act appropriately in all situations and taking accountability for those actions
  • Adaptability

  • Flexible attitude and able to work as part of a team
  • Proactive and positive approach, working under own initiative and prioritising and balancing workload
  • Innovation approach to processes
  • Professional Manner

  • Always polite with integrity in all day to day dealings with Keyloop associates and customers
  • Your benefits :

  • Competitive salary and further growth opportunities
  • 25 days of holidays and compensatory sick leave
  • 4 000 CZK into Sodexo Cafeteria system each month (to be used for meal vouchers, Flexi passes, multisport card and various other services)
  • LinkedIn learning access
  • Minimum of 5 home office days per month
  • Pension insurance contributions
  • Language courses within normal working hours
  • Team buildings and other activities
  • Personal development and contribution to further development (e.g. ACCA)
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