Service Manager
Tieto
Ostrava
před 2 dny

Annotation

Do you have experience with Service Management and ITL tells you something? You're (almost) our man!

With us you will be responsible for :

Keeping the service scope according to the service description and service design package.

Be the interface to all related stakeholders.

Must be in close cooperation with Product Manager, Service Architect, Technical Architects, Specialists and other support roles.

Participate in regular service steering meetings with Product Manager and Service Architect.

Contribute to the service description and service design package creation & updates, providing inputs for service development.

Is responsible for approving, managing and publishing service-related knowledge articles.

We expect you to have

Strong managerial skills

Good coordination and negotiation skills

Has a good understanding of IT processes and roles

ITIL v3 Foundation certification

Understands the technology behind the service

At least basic level vendor-specific technology training

Understand the product development process

Understands standardization and automation requirements in service offerings and processes

Is able to develop service and related processes

Is familiar with service models, service architectures and project management methodology

Experience with 2nd or 3rd level support in a shared environment at least.

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