MSD Regional Delivery Centers (RDC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.
The RDC Europe in Prague, Czech Republic will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the Europe region.
MSD’s Financial division helps plan and analyze the resources that allow us to continue advancing medical innovation around the world.
This team of attentive, exacting individuals prepares and organizes financial assets in order to drive MSD’s momentum towards providing the world with an evolving, diversified portfolio of prescription medicines, vaccines, and animal health products that fuel global wellness.
Position Overview :
The Source to Settle (STS) Resolution Center Associate Specialist will be responsible for the execution and delivery of the customer service for all applicable markets in the Europe.
Scope of position includes handling and resolving internal and external stakeholder requests pertaining to procurement process, invoice process, supplier & employees inquiries.
Position Responsibilities :
Primary responsibilities for this position include, but are not limited to, the following :
Provide administrative and functional support to the suppliers and employees
Receive and respond to all incoming queries via phone or email
Investigate, capture, and record all complex queries
Collaborate within the team to ensure effective support for the entire region being supported
Resolve customer queries in the areas of procurement, accounts payable and employee expense management inquiries
Identify, propose, and implement process improvement through daily problem resolution
Communicate with internal business customers
Manage significant / strategic relationships with vendors and internal / external stakeholders to develop an excellent working relationship with these groups and manage issues proactively
Manage issues proactively in conjunction with internal stakeholders where necessary to achieve satisfactory solutions in a timely manner
Ensure compliance with company policies and procedures in line with SOX requirements and supports company mission, values and standards of ethics and integrity
Collaborate with various personnel to resolve reconciliation issues within system and / or vendor relationships
Effectively manage and prioritize workload efficiently and accurately while promoting a positive customer service culture
Education & Experience :
Bachelor’s Degree in Business Administration, Accounting or Finance
Minimum of 2 year of experience in a finance or accounting department of a multinational company preferred
Experience from administration or customer service
Business-level English and advanced level of Italian
Experience working with Case / Ticket Management Software, specifically BMC Remedy
Experience using SAP desired
Experience working in an organization providing services across multiple markets or geographies
Technical Skills Requirements :
Strong customer focus orientation
Knowledge of SAP software is a plus
Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required
Works effectively in a fast-paced, dynamic environment, under pressure and with a high degree of professionalism
Team player with a focus on collaboration
Strong communication, interpersonal, and organization skills required
Demonstrated commitment to education and professional development
Ability to operate independently and navigate through change or uncertainty
Problem solving and analytical skills with a proactive management style to implement new processes
Possess a high degree of integrity and personal ethics in implementing corporate policies and procedures
Your role at MSD is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement.
At MSD, we’re inventing for life.